Executive - Retail Sales

Job Description Strategic Customer Relationship • To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand. • Record and manage each enquiry in dealer management system, demonstrating proactive follow up. • To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner. • Understanding of key performance indicators, given from the line manager. • Support the line manager to maximize the profitability of each sale. Administration • Responsibly follow the documented sales process, complying to company and legal requirements. • Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle. • Support the line manager to maintain the sales operations to the desired standards in display and presentation. • Adhere to all HSSE standards. Operational • Follow the direction of the line manager during the sales process. • Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility. • Follow the gudielines of vehicle registration, in line with each Emirate requirements. • Ability to always represent and deliver professional customer experience. Product/ Process Improvement • Accurately, record each customer lead and enquiry. • Manage the dealer management system with timely follow up, with commentary. • Comply with security process, of all monies and vehicle assets. About Us Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy. Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’ Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures. Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people. About The Team Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs. Show more Show less

Responsibilities include facilitating the sale of new vehicles on behalf of the brand, recording and managing each enquiry in the dealer management system with proactive follow-up, ensuring a seamless customer transaction and timely delivery, understanding and acting on key performance indicators, and supporting the line manager to maximize profitability of each sale. Administrative duties involve following the documented sales process in compliance with company and legal requirements, helping customers understand the purchase process and requirements, maintaining sales operations to standards in display and presentation, and adhering to HSSE standards. Operational duties include following the line manager's direction during the sales process, ensuring clearance of funds (cash or finance) prior to vehicle release and trade-in, handling vehicle registration in line with Emirate requirements, and delivering professional customer experience. Product/process improvement tasks include accurately recording each customer lead and enquiry, managing the dealer management system with timely follow-up and commentary, and complying with security processes for monies and vehicle assets.