Restaurant Cashier

Department: Finance & Procurement Location: United Arab Emirates - Dubai Description The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Key Responsibilities • Responsible to Restaurant Supervisor/ Assistant Restaurant Manager / Restaurant • Manager. • Report to duty punctually wearing the correct uniform, clean and well pressed including • appropriate shoes (polished) and nametag at all times according to the hotels dress code • & Kempinski grooming standards, maintaining a high standard of personal appearance • and hygiene at all times. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by • the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered • by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all • times. • Successfully perform opening and closing procedures established for the assigned outlet, • ensuring that the takings and subsequent reports are securely deposited in the designated • safe/ dropbox. • Handle guest enquiries in a courteous and efficient manner and report guest complaints • and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is • performed with the guest. • Be knowledgeable to operate the existing POS system based on the trained responsibility • level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. • Undertake reasonable tasks and secondary duties as assigned by the Department Head. • Respond to any changes in the department as dictated by the hotel management. • Assist in carrying out scheduled inventories of products and operating equipment. • Perform any other assigned reasonable duties and responsibilities as assigned. • Project at all times a positive and motivated attitude and exercise self-control. • Work with the Host/ Hostess to maintain and update the restaurants guest history. • Ensure that all tables are accounted for and take responsibility to ensure that no check is left unpaid. • Prepare bills, communicate with Waiter’s/ Waitress’ to ensure an efficient service. • Maintain excellent communication to all related departments i. • Guest Services and Concierge departments • Restaurant Reservation • All other F&B outlets, In Room dining and Banquet Service Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise • Experience in an F&B service/ cashier role. • Ability to work and communicate in a multinational environment: • English – excellent oral and written skills. • Additional language – beneficial • Competent with numbers, POS Systems and accounting processes are beneficial. • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. • Excellent written and verbal communication skills. • Excellent organizational and time management skills. • Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner. About Kempinksi Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect. Show more Show less

Experience in an F&B service/ cashier role. Ability to work and communicate in a multinational environment: English – excellent oral and written skills. Competent with numbers, POS Systems and accounting processes are beneficial.

Report to duty punctually wearing the correct uniform, including appropriate shoes and nametag according to hotel dress code. Provide courteous, professional and efficient service; upsell items and explain menu; operate the POS system; handle guest inquiries and feedback; ensure accurate billing and that no check is left unpaid; maintain cleanliness and organization of work area; assist in opening/closing procedures and inventory; communicate with related departments to ensure seamless service; participate in trainings and meetings; perform other duties as assigned by supervisor.