Guest Relations Officer - Hiring UAE National

Key Responsibilities • Welcome and assist visitors in a professional and friendly manner. • Provide information about museum exhibitions, galleries, programs, events and facilities. • Guide visitors and support smooth movement across museum areas. • Explain basic cultural, historical and exhibition-related information to guests. • Handle visitor enquiries, feedback and complaints professionally. • Support VIP guests, school groups, tourists and special events when required. • Assist with visitor registration, ticketing, queues and crowd management. • Ensure museum rules, visitor guidelines and cultural protocols are followed. • Coordinate with security, events, operations and other museum teams. • Support accessibility requirements and provide assistance to visitors with special needs. • Report incidents, visitor concerns and operational issues to the supervisor. • Maintain a high standard of personal presentation and customer service. Requirements • Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field preferred. • Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services preferred. • Excellent communication and interpersonal skills. • Strong customer service and guest-engagement skills. • Interest in culture, heritage, arts and museums. • Professional appearance and confident presentation. • Ability to work shifts, weekends and public holidays. Show more Show less

Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, or related field; Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services; Excellent communication and interpersonal skills; Strong customer service and guest-engagement skills; Interest in culture, heritage, arts and museums; Professional appearance and confident presentation; Ability to work shifts, weekends and public holidays.

Welcome and assist visitors in a professional and friendly manner; Provide information about museum exhibitions, galleries, programs, events and facilities; Guide visitors and support smooth movement across museum areas; Explain basic cultural, historical and exhibition-related information to guests; Handle visitor enquiries, feedback and complaints professionally; Support VIP guests, school groups, tourists and special events when required; Assist with visitor registration, ticketing, queues and crowd management; Ensure museum rules, visitor guidelines and cultural protocols are followed; Coordinate with security, events, operations and other museum teams; Support accessibility requirements and provide assistance to visitors with special needs; Report incidents, visitor concerns and operational issues to the supervisor; Maintain a high standard of personal presentation and customer service.