Operations Manager-Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees! We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management in Dubai. Scope: Operations Manager-Facilities Management Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard. Financial • Ensure daily deployments to be maintained as per the contractual. • Ensure invoices information and client approvals to share to within the stipulated time frame. • Ensure to monitor all contract spending under the budgetary line. • Ensure contractual KPIs are maintained as per scope. • Identify and implement cost saving initiatives without compromising on service standards. • Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained. Customer • Responsible for the coordination with all internal stake holders for new contract mobilization. • Maintain healthy and effective business communication with Internal department. • Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the contracts. • Timely actions on client escalations and other operational needs. • Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency. • Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness. • Ensure all cleaning operations comply with health and safety regulations and company policy. • Provide training staff in safe cleaning practice and proper use of cleaning chemicals and equipment. Process • Ensure the work schedules to be created in line with contractual scope for seamless delivery. • Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis. • Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client. • Effective utilization of CAFM systems • Maintain accurate records of cleaning activities, staff performance inventory levels and financial performance. • Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics. • Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements. • Conduct regular inspections of cleaning activities and site to ensure quality standards are met. • Develop and maintain a system for client feedback to continuously improve the service delivery. Innovation • Identify and implement technology solutions. • Improve cleaning effectiveness by developing new cleaning methods. • Creating customized cleaning solutions. Selection Criteria • 3- 5 years’ experience in a similar capacity • Bachelor’s degree • Certified in BICS preferred • Excellent English written and communication skills. • Valid UAE driving license. • Extensive knowledge of computer/ reporting systems • Excellent knowledge of CAFM systems. • Strong organizational and problem-solving abilities. • Ability to manage multiple priorities and work under pressure. • Regular travel to client sites for inspections and meetings • May require working outside of regular business hours to meet client needs. Show more Show less

Oversee cleaning operations to ensure high-quality service delivery and client satisfaction; coordinate with internal stakeholders for contract mobilization; maintain effective communication with internal departments; build and maintain strong client relationships and conduct regular meetings; address client escalations and operational needs; identify and address operational challenges and implement solutions to improve efficiency; identify opportunities for process improvements and implement innovative solutions; ensure cleaning operations comply with health and safety regulations and company policies; provide training to staff on safe cleaning practices and proper use of chemicals and equipment; develop work schedules aligned with contractual scope; monitor and review service level agreements monthly; report service variations to the account manager and obtain client agreement; effectively utilize CAFM systems; maintain records of cleaning activities, staff performance, inventory, and financial performance; prepare regular management reports on operational performance, client satisfaction, and financial metrics; ensure contract documentation is up to date and compliant; conduct regular inspections to ensure quality standards; develop and maintain a system for client feedback to continuously improve service delivery; identify and implement technology solutions and improved cleaning methods