Store Manager

POSITION OBJECTIVE • Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales • Implement operating procedures at the store as per the company and Brand standards • Promote the Loyalty Program of the company for maximizing loyalty and repeat sales • Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities • Brief and guide the staff on achievement of the daily / weekly / monthly sales target • Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss • Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs • Ensure minimal stock loss manage stockrooms • Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times • Apply creative techniques to achieve / exceed the store sales target • Ensure has the required stock levels to maximize the sales • Weekly audit the store administration and resolve discrepancies if any • Manage the daily roaster, leave and grievances of the retail staff • Maintain the visual merchandising standards at the stores all the time as per set VM standards • Promote the Club Apparel Loyalty Program of the company for repeat sales • Supervise the store and provide feedback to the Area Manager with regards to the employees and products • Ensure awareness and vigilance at all times of security in the store without any negligence • Must be updated about the various brands of the group for suggestive selling to the customers • End to end store operations responsibility • Must be physically fit to stand for extended hours and heavy lifting Show more Show less

Objectives: Achieve company objectives by providing the highest levels of customer service, ensure staff have skills and support to maximize sales; implement operating procedures per brand standards; promote Loyalty Program; provide feedback to Area Manager and Operations Manager. Key Responsibilities: Guide staff to achieve daily/weekly/monthly sales targets; maintain fashion-forward appearance and up-to-date product knowledge to minimize stock loss; stay informed on new products and fashion trends to respond to customer needs; minimize stock loss and manage stockrooms; implement store procedures and ensure adherence to brand and company policies; apply creative techniques to achieve/exceed sales targets; ensure adequate stock levels to maximize sales; weekly store administration audit and resolve discrepancies; manage daily roaster, leave, and grievances of retail staff; maintain visual merchandising standards per VM guidelines; promote Club Apparel Loyalty Program; supervise store and provide feedback to Area Manager on staff and products; ensure vigilance and security in the store; stay updated on group brands for suggestive selling; end-to-end store operations responsibility; be physically fit to stand for extended hours and heavy lifting.