Segmentation Head

Xebia hiring an exciting leadership opportunity for a CVM / Segmentation Head position based in Riyadh, Saudi Arabia. We are looking for a seasoned professional to lead the Customer Value Management (CVM) strategy across the customer lifecycle, including acquisition, cross-sell, retention, and win-back initiatives. This role will be responsible for driving customer growth, value optimization, revenue enhancement, campaign effectiveness, and segmentation strategies while collaborating with senior business stakeholders. Key Requirements • 8-10+ years of experience in CVM, Growth Strategy, Retail Banking, or Customer Lifecycle Management • Strong expertise in customer segmentation, pricing, commercial levers, and revenue optimization • Proven experience managing CVM KPIs, customer engagement campaigns, and experimentation frameworks • Excellent stakeholder management and team leadership capabilities • Prior experience in Retail Banking / Financial Services preferred About Xebia Xebia is a global consulting and technology company specializing in AI, Digital Transformation, Software Engineering, Cloud, Data, and Intelligent Automation. Founded in 2001, Xebia operates across multiple countries with a strong presence in Europe, APAC, the Middle East, and the Americas, helping organizations accelerate innovation and business growth through cutting-edge technology solutions. You can learn more about Xebia here: https://xebia.com/ Show more Show less

8-10+ years of experience in CVM, Growth Strategy, Retail Banking, or Customer Lifecycle Management; Strong expertise in customer segmentation, pricing, commercial levers, and revenue optimization; Proven experience managing CVM KPIs, customer engagement campaigns, and experimentation frameworks; Excellent stakeholder management and team leadership capabilities; Prior experience in Retail Banking / Financial Services preferred

Lead the Customer Value Management (CVM) strategy across the customer lifecycle, including acquisition, cross-sell, retention, and win-back initiatives. Drive customer growth, value optimization, revenue enhancement, campaign effectiveness, and segmentation strategies while collaborating with senior business stakeholders.