Customer Business Development Manager

Company Description ClinicaWorld is a Dubai-based healthcare marketplace that connects patients with verified doctors and medical service providers through seamless online and offline experiences. Online, the platform offers transparent pricing, verified credentials, and simple booking for clinics and practitioners. Offline, the Slice program places ClinicaWorld in premium mall locations across Dubai, creating trusted physical touchpoints for patients and high-visibility opportunities for partner clinics. By combining digital convenience with in-person presence, ClinicaWorld delivers a complete healthcare marketplace built around how people actually search for and access care. Role Description The Customer Business Development Manager is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for identifying and developing new business opportunities with clinics, medical service providers, and healthcare partners, while maintaining and growing existing accounts. Day-to-day activities include managing client relationships, understanding partner needs, presenting ClinicaWorld’s marketplace and Slice program offerings, and negotiating commercial terms. The role also involves tracking performance metrics, ensuring partner satisfaction, coordinating with internal teams to optimize listings and visibility, and supporting sales initiatives to expand ClinicaWorld’s presence in the region. Qualifications • Strong customer focus with proven experience in Customer Satisfaction and relationship-building. • Demonstrated expertise in Account Management and maintaining long-term partner relationships. • Successful track record in Sales and Business Development within healthcare, technology, or marketplace environments. • Effective Negotiation skills with the ability to structure and close mutually beneficial agreements. • Excellent communication and presentation skills in English; Arabic proficiency is an advantage. • Ability to work on-site in Dubai and collaborate with cross-functional teams in a fast-paced environment. • Bachelor’s degree in Business, Marketing, Healthcare Management, or a related field. • Experience with CRM tools, data-driven decision-making, and marketplace or platform-based business models is beneficial. Show more Show less

Bachelor’s degree in Business, Marketing, Healthcare Management, or a related field. Demonstrated experience in account management and maintaining long-term partner relationships. Successful track record in Sales and Business Development within healthcare, technology, or marketplace environments. Effective negotiation skills with the ability to structure and close mutually beneficial agreements. Excellent communication and presentation skills in English; Arabic proficiency is an advantage. Ability to work on-site in Dubai and collaborate with cross-functional teams in a fast-paced environment. Experience with CRM tools, data-driven decision-making, and marketplace or platform-based business models is beneficial.

Identify and develop new business opportunities with clinics, medical service providers, and healthcare partners; maintain and grow existing accounts. Manage client relationships, understand partner needs, present ClinicaWorld’s marketplace and Slice program offerings, and negotiate commercial terms. Track performance metrics and partner satisfaction. Coordinate with internal teams to optimize listings and visibility. Support sales initiatives to expand ClinicaWorld’s presence in the region.