Expert Opportunity - Support Operations Manager ($70/hr, up to $1,400/week)

About This Opportunity We're working with a leading foundational AI lab to find experienced support operations managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We're looking for support operations managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs. Compensation: $70/hour Commitment: Flexible, 5-20 hours per week (or more if desired) Location: Fully remote, work on your own schedule Start date: ASAP Qualifications • 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting • Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust • Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail About Ethos Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities. Key Requirements • 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting • Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust • Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting. Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust. Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Lead and refine AI-generated documents, spreadsheets, and slide decks across core workflows; manage customer health-score dashboards, renewal risk scorecards, and quarterly business review decks; develop escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs; translate support data into clear, trusted materials for executives and customers.