Senior Manager - Project Delivery & IT Governance - Dubai Holding Community Management

About Dubai Holding Community Management: Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai. At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management. Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more. About the Job: An opportunity has arisen for a Senior Manager – Project Delivery & IT Governance to join Dubai Holding Community Management. The main duties and responsibilities of this role include: Program Management: • Lead the delivery of large-scale IT and digital transformation projects across DHCM, cross-vertical teams, and partners • Manage multiple concurrent projects and programs with complex dependencies and high business impact • Participate in long-term IT planning, ensuring technology initiatives support organizational priorities • Own the full project lifecycle from initiation and business case support through execution, go-live, and closure • Define project plans, schedules, and governance frameworks • Oversee business analysts and delivery teams, ensuring alignment of scope, resources, timelines, and budgets • Apply Agile, Waterfall, or hybrid methodologies depending on program needs • Establish consistent project reporting, PMO standards, and portfolio tracking • Ensure robust risk management, including identification, mitigation planning, and escalation of critical issues Strategic Leadership & IT Strategy: • Partner with business and IT leaders to shape and influence the IT strategy and digital transformation roadmap • Ensure program portfolios are aligned with strategic business objectives and enterprise priorities • Support digital transformation initiatives by introducing innovation and best practices in enterprise applications Demand & Financial Management: • Support demand intake and prioritization in alignment with approved roadmaps • Lead demand intake, prioritization, and resource allocation across multiple projects • Oversee project financials, including budgeting, forecasting, and cost optimization • Track and manage program expenditures against approved budget Enterprise Architecture & Integrations: • Ensure solutions follow enterprise architecture principles and align with DH IT technology standards • Oversee end-to-end integrations to enable seamless business processes and customer experiences • Collaborate with cross functional teams such as IT security, data protection, enterprise architects, developers, Cloud COE, and product teams for scalable and secure implementations Stakeholder & Executive Engagement: • Build and maintain strong relationships with business leaders, Executive Directors, and C level executives • Provide executive dashboards, presentations, and reporting to leadership teams • Facilitate steering committee sessions and support executive decision-making Governance, Risk, Audit & Compliance: • Establish and enforce project governance, reporting cadence, and delivery standards • Identify, monitor, and mitigate project risks, issues, and dependencies • Proactively escalate critical risks with clear recommendations and mitigation plans • Ensure compliance with internal controls, audit requirements, and documentation standards Delivery & Execution: • Manage programs using Agile, Waterfall, or hybrid approaches based on project needs • Oversee vendor performance, contracts, and deliverables • Deliver initiatives on time, within scope, budget, and quality standards Team Leadership: • Mentor and coach project managers, analysts, and technical teams • Promote collaboration across global teams and encourage knowledge sharing • Foster a culture of accountability, innovation, and continuous improvement About You: The ideal candidate for this position will have the following experience and qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field • Professional certifications such as PMP, PgMP, or a master’s degree are highly preferred • 10+ years of experience in IT Program and Project Management within large enterprise environments • Proven expertise in enterprise applications including CRM (Salesforce), ERP, Asset Management (Maximo), Contact Center platforms (Genesys), and Robotic Process Automation (RPA) • Strong background in IT demand management, program delivery, enterprise architecture, and managing large-scale, complex technology initiatives • Hands-on experience with project management and collaboration tools such as SPM, MS Project, Jira, Confluence, and SharePoint, along with audit, compliance, and budget management • Excellent stakeholder and risk management skills, with the ability to provide executive-level reporting and oversee multiple concurrent projects across IT infrastructure, enterprise systems, and software development lifecycles About the Benefits: At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai. Show more

Bachelor’s degree in computer science, Information Technology, or a related field. Professional certifications such as PMP or PgMP, or a master’s degree are highly preferred. 10+ years of experience in IT Program and Project Management within large enterprise environments. Proven expertise in enterprise applications including CRM (Salesforce), ERP, Asset Management (Maximo), Contact Center platforms (Genesys), and Robotic Process Automation (RPA). Hands-on experience with project management and collaboration tools such as SPM, MS Project, Jira, Confluence, and SharePoint, along with audit, compliance, and budget management. Excellent stakeholder and risk management skills, with the ability to provide executive-level reporting and oversee multiple concurrent projects across IT infrastructure, enterprise systems, and software development lifecycles.

Lead the delivery of large-scale IT and digital transformation projects across DHCM, cross-vertical teams, and partners. Manage multiple concurrent projects and programs with complex dependencies and high business impact. Participate in long-term IT planning, ensuring technology initiatives support organizational priorities. Own the full project lifecycle from initiation and business case support through execution, go-live, and closure. Define project plans, schedules, and governance frameworks. Oversee business analysts and delivery teams, ensuring alignment of scope, resources, timelines, and budgets. Apply Agile, Waterfall, or hybrid methodologies depending on program needs. Establish consistent project reporting, PMO standards, and portfolio tracking. Ensure robust risk management, including identification, mitigation planning, and escalation of critical issues. Partner with business and IT leaders to shape and influence the IT strategy and digital transformation roadmap. Ensure program portfolios are aligned with strategic business objectives and enterprise priorities. Support digital transformation initiatives by introducing innovation and best practices in enterprise applications. Support demand intake and prioritization in alignment with approved roadmaps. Lead demand intake, prioritization, and resource allocation across multiple projects. Oversee project financials, including budgeting, forecasting, and cost optimization. Track and manage program expenditures against approved budget. Ensure solutions follow enterprise architecture principles and align with DH IT technology standards. Oversee end-to-end integrations to enable seamless business processes and customer experiences. Collaborate with cross functional teams such as IT security, data protection, enterprise architects, developers, Cloud COE, and product teams for scalable and secure implementations. Build and maintain strong relationships with business leaders, Executive Directors, and C level executives. Provide executive dashboards, presentations, and reporting to leadership teams. Facilitate steering committee sessions and support executive decision-making. Establish and enforce project governance, reporting cadence, and delivery standards. Identify, monitor, and mitigate project risks, issues, and dependencies. Proactively escalate critical risks with clear recommendations and mitigation plans. Ensure compliance with internal controls, audit requirements, and documentation standards. Manage programs using Agile, Waterfall, or hybrid approaches based on project needs. Oversee vendor performance, contracts, and deliverables. Deliver initiatives on time, within scope, budget, and quality standards. Mentor and coach project managers, analysts, and technical teams. Promote collaboration across global teams and encourage knowledge sharing. Foster a culture of accountability, innovation, and continuous improvement.