Sales Manager- Long stay

HUMAN RESOURCES VISION We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. Through personalized branded experiences for our guests, we will ensure outstanding results and returns to all stakeholders. POSITION PURPOSE In conjunction with the Director of Sales & Distribution, this position is responsible for maximizing Rooms / Apartments / F&B / Conference and Banqueting. Proactively uncovering new prospects for the Hotel, and maximizing conversion of business in line with the Hotels’ budgetary goals. This position requires a high degree of self-motivation and the ability to work unsupervised using own initiative. ESSENTIAL FUNCTIONS • This position is responsible for the development of new business within the Leisure Market, as well as the maintenance of existing accounts to ensure maximum delivery. • Proactively manage a number of key accounts/key prospects in the pre-determined Markets and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account / key prospect and ensure all follow up is executed in a timely manner. • Proactively prospecting new accounts for the Hotel and following the sales process through to convert into ‘producing’ accounts • Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity including the mandatory smart contracting process. • Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to the Events Team. • To attend when required trade and networking events as a representative of Sheraton Grand Hotel Dubai, ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel. • To take personal responsibility for understanding the revenue / sales strategy meeting of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations. • To actively support the Sales team and assist them to carry out their roles effectively. • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. • Re-negotiation of contract agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times. • To take responsibility for the compilation and execution of weekly, monthly and quarterly sales action plans as agreed with the Director of Sales and Distribution. Communicate any obstacles to completing action plans to DOSR. • To arrange and manage familiarization trips and educational in line with business needs. • Maintain knowledge of your pre-determined markets, competition and customers. • To comply with the guidelines of Sheraton Grand Hotel Dubai wholesale contracting guidelines and strategy, Marketing Contribution and certified templates. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES • Minimum of 3 years of experience in Leisure sales is required in hotel industry • Superior analytical skills required. QUALIFICATION STANDARDS We do expect that you do have the experiences/ behaviors below. You: • Have the ability to effectively communicate with other departments; • Embrace and value operational guidelines and brand standards; • Possess superior analytical skills; • Have the ability to plan and prioritize in order to achieve deadlines; • Have the awareness of maximizing the returns to all stakeholders; • Are adaptable to the ideas of different cultures, settings and situations; • Enjoy working in a team setting; • Do build lasting relationships with internal and external customers; • Have immaculate personal presentation (e.g. grooming and conversational ability); • Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies; • Have knowledge of hotel computer systems and other IT related applications; • Uphold ethical business practices. Show more Show less

Minimum of 3 years of experience in Leisure sales in hotel industry. Superior analytical skills.

Develop new business within the Leisure Market and maintain existing accounts to maximize delivery. Proactively manage key accounts and prospects to maximize yield in line with budget objectives. Prospect new hotel accounts and convert into producing accounts. Ensure standards and full utilization of systems including smart contracting. Maintain up-to-date activity and rate information for each account; handle group and events inquiries with proper handover to Events Team. Represent the hotel at trade and networking events. Understand and act on the hotel revenue/sales strategy and budget guidelines during rate negotiations. Support the Sales team and assist them in their roles. Communicate client requirements to internal departments to ensure superior guest service. Re-negotiate contracts within budgetary guidelines for corporate accounts and ensure proper follow-up and communications. Prepare and execute weekly, monthly, and quarterly sales action plans; notify DOSR of obstacles. Arrange familiarization trips and educational visits as needed. Maintain knowledge of markets, competition, and customers. Comply with wholesale contracting guidelines and strategies, marketing contributions, and templates.