Senior Guest Relations Executive - French Concept - Jumeirah Al Qasr

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Madinat Jumeirah Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job An exciting opportunity has arisen for a Senior Guest Relations Executive to join our new French Concept in Jumeirah Al Qasr. The main duties and responsibilities of this role include: • Ensure the hostess desk or door is always manned to provide all guests with a friendly and prompt welcome upon arrival. • Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination. • Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards. • Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately. • Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests. • Answer telephone calls promptly and professionally, manage guest history and data accurately, assist with inventories and stock-takes, maintain cleanliness of menus and other materials, and attend training sessions and meetings regularly. Follow strict confidentiality protocols to maintain the privacy and confidentiality of all guests. About You The ideal candidate for this position will have the following experience and qualifications: • Diploma/Degree in Hospitality Industry • Strong knowledge of Microsoft Office products and Opera (Cloud). • Experience working in a multi-cultural environment. • 2 - 3 years of experience in Guest’s service-related work in a 5-star hotel About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Company-provided shared accommodation • Comprehensive healthcare and life insurance coverage • Paid annual leave and flight from your home country • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED) Show more Show less

Diploma/Degree in Hospitality Industry; Strong knowledge of Microsoft Office products and Opera (Cloud); Experience working in a multi-cultural environment; 2 - 3 years of experience in Guest’s service-related work in a 5-star hotel

Ensure the hostess desk or door is always manned to provide all guests with a friendly and prompt welcome upon arrival. Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination. Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards. Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately. Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests. Answer telephone calls promptly and professionally, manage guest history and data accurately, assist with inventories and stock-takes, maintain cleanliness of menus and other materials, and attend training sessions and meetings regularly. Follow strict confidentiality protocols to maintain the privacy and confidentiality of all guests.