Receptionist

Receptionist – Customer Experience Location: Dubai, UAE Employment Type: Full-Time Industry: Pet Services About DROOL GROUP DROOL GROUP is a growing pet services group in the UAE, offering grooming, boarding, daycare, training, transport, retail, and veterinary services across Dubai, Abu Dhabi, and Sharjah. We are looking for a friendly, professional, and customer-focused Receptionist who enjoys working with people and genuinely loves pets. About the Role As a receptionist, you will be the first point of contact for our customers and their pets. You will help create a welcoming experience while supporting the daily operations of the branch. The ideal candidate has previous customer-facing experience, excellent English communication skills, a positive attitude, and is comfortable working around pets. Key Responsibilities • Welcome customers and their pets in a friendly and professional manner. • Answer phone calls, WhatsApp messages, and customer inquiries. • Manage bookings and appointments for grooming, daycare, boarding, training, transport, and other services. • Coordinate with the branch team to ensure bookings and daily schedules run smoothly. • Provide customers with updates about their pets when required. • Share photos and videos with customers when requested. • Explain services, appointments, and relevant information clearly to customers. • Process basic payments, invoices, and receipts accurately. • Maintain accurate customer and pet information in the system. • Follow up with customers regarding bookings and appointments. • Handle customer questions and concerns professionally. • Keep the reception area clean, organised, and welcoming. • Support the team with general customer service and administrative tasks when required. Requirements • Previous experience in customer service, reception, front office, hospitality, retail, healthcare, or another customer-facing role. • Excellent spoken and written English. • Friendly and confident communication style. • Good telephone and WhatsApp communication skills. • Basic computer skills and ability to learn booking systems. • Good organisation and attention to detail. • Ability to manage multiple tasks during busy periods. • Positive and professional attitude. • Comfortable working around dogs and other pets. • Genuine interest and love for animals. • Previous experience in the pet industry, veterinary, grooming, boarding, daycare, or similar businesses is an advantage. The Right Candidate We are looking for someone who is: • Friendly, approachable, and welcoming • Customer-focused • Positive and energetic • A good communicator • Well organised and reliable • Comfortable working in a busy environment • A team player • Patient and professional when dealing with customers • Comfortable and happy working around pets Preferred Experience Candidates with experience in B2C customer service are preferred. Experience in hospitality, retail, beauty, healthcare, veterinary services, pet care, grooming, daycare, boarding, or other customer-facing businesses will be an advantage. Language Excellent English is required, both spoken and written. Arabic or additional languages are an advantage. Why Join DROOL GROUP? Join a growing pet services team where you will have the opportunity to work with customers and their pets every day in a friendly and active environment. If you enjoy helping people, love animals, and take pride in providing great customer service, we would be happy to hear from you. Apply now to join DROOL GROUP. Show more Show less

Previous experience in a customer-facing role (customer service, reception, hospitality, or retail); Excellent spoken and written English; Friendly and confident communication style; Good telephone and WhatsApp communication skills; Basic computer skills and ability to learn booking systems; Good organisation and attention to detail; Ability to manage multiple tasks during busy periods; Positive and professional attitude; Comfortable working around dogs and other pets; Genuine interest and love for animals; Previous experience in the pet industry, veterinary, grooming, boarding, daycare, or similar businesses is an advantage.

Welcome customers and their pets in a friendly and professional manner; Answer phone calls, WhatsApp messages, and customer inquiries; Manage bookings and appointments for grooming, daycare, boarding, training, transport, and other services; Coordinate with the branch team to ensure bookings and daily schedules run smoothly; Provide customers with updates about their pets when required; Share photos and videos with customers when requested; Explain services, appointments, and relevant information clearly to customers; Process basic payments, invoices, and receipts accurately; Maintain accurate customer and pet information in the system; Follow up with customers regarding bookings and appointments; Handle customer questions and concerns professionally; Keep the reception area clean, organised, and welcoming; Support the team with general customer service and administrative tasks when required.