Sales Officer / Retail Banking Executive

Company Description Derby Group of Companies is a rapidly growing UAE-based business group serving clients across more than eight diverse sectors. Since its establishment in 1995, the group has expanded quickly by delivering high-quality, world-class solutions and becoming a trusted partner to many businesses. Guided by experienced leadership and supported by an innovative, highly skilled team, Derby Group strives for excellence in every area of operation. The group’s portfolio includes companies such as Derby Marketing, Derby Debt Collections, Pact Employment Services, The Maid Company, Derby DSA, The Concierge Services, Dial A Driver, Sales Outsourcing, and Derby Verify, offering a wide range of services to both corporate and individual clients. Role Description The Sales Officer / Retail Banking Executive is a full-time, on-site role based in Abu Dhabi. This position is responsible for promoting retail banking products and services, engaging with walk-in and referred customers, and supporting them in selecting suitable financial solutions. The role involves generating and qualifying leads, managing customer inquiries, explaining product features and benefits, and processing applications in line with bank policies and compliance standards. The Executive will maintain accurate records of sales activities, collaborate with internal stakeholders and channel partners, and work towards achieving individual and team sales targets. Daily tasks also include providing responsive customer service, addressing issues promptly, and contributing to a positive, professional branch environment. Qualifications • Candidates should possess strong Customer Service skills, with a focus on building long-term relationships and delivering a positive client experience. • Candidates should possess Lead Generation and Sales Operations skills to identify prospects, manage pipelines, and support end-to-end sales processes. • Candidates should possess excellent Communication skills for clear, professional interaction with customers, colleagues, and channel partners. • Candidates should possess Channel Sales experience to work effectively with external partners and maximize product outreach. • Relevant experience in retail banking, financial services, or related sales roles is highly beneficial. • Knowledge of banking products, compliance requirements, and basic financial concepts is preferred. • Ability to work in a target-driven environment, with strong negotiation and problem-solving skills. • Minimum of a bachelor’s degree in Business, Finance, or a related field is an advantage. • Proficiency in English is required; Arabic or additional language skills are an asset. Show more Show less

Bachelor’s degree in Business, Finance, or a related field. Channel sales experience to work effectively with external partners. Knowledge of banking products, compliance requirements, and basic financial concepts. Strong customer service, lead generation, and sales operations skills. Excellent communication and negotiation abilities. Ability to work in a target-driven environment. Proficiency in English; Arabic or additional language skills are an asset.

Promote retail banking products and services to walk-in and referred customers. Generate and qualify leads, manage customer inquiries, and explain product features and benefits. Process applications in line with bank policies and compliance standards. Maintain accurate records of sales activities, collaborate with internal stakeholders and channel partners, and work toward achieving individual and team sales targets. Provide responsive customer service, address issues promptly, and contribute to a positive, professional branch environment.