Waiter / Waitress - Tea Room

Job Description We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. The position is based at Al Jaddaf Rotana Suite Hotel. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as- • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment • Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies- Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job Show more Show less

Diploma or degree in hospitality or vocational training in food & beverage; previous experience as a Waiter / Waitress in a high-volume restaurant; good command of English (additional guest service/interpersonal skills are essential).

Perform all tasks to service food and beverage according to the hotel's standard of performance manual; greet and seat customers and serve in a professional, discreet and personalized manner; acquire in-depth knowledge of the outlet's menu to assist guests; monitor quality of food & beverage; attend to customer complaints/queries satisfactorily; maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment; handle all service preparations before, during and after service (mise-en-place and mise-en-scène); minimize waste, breakage and spoilage; use upselling techniques to exceed guest expectations and increase revenue.