Waiter / Waitress

Job Description We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. This position is based at Al Ain Rotana. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as- • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment • Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies- Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job Show more Show less

Diploma / degree in hospitality or vocational training in food & beverage; previous experience as a Waiter / Waitress in a high volume restaurant. Good command of English and additional skills like guest service and interpersonal are essentials.

Perform all necessary tasks to service food and beverage according to the hotel standard of performance manual. Greet and seat customers and serve them in a professional, discreet and personalized way. Acquire in-depth knowledge of the food and beverage menu to assist guests. Monitor quality of food & beverage being served. Attend to customer complaints/queries satisfactorily. Maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment. Handle all service preparations before, during, and after service (mise-en-place). Ensure minimum wastage, breakage and spoilage. Use up-selling techniques to exceed guest expectations and increase revenue.