Multi-Property Sales Manager/Account Director - Leisure Travel

Additional Information Job Number 26099530 Job Category Sales & Marketing Location Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management This is a multi-property role for The St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi. Job Summary • Accountable for assigned hotels’ respective leisure/wholesale segment. • Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel. • Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts. • Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations. • Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets. • Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties. • Plans and executes national & international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate. • Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools. • Participates in regular business reviews and strategy meetings. • Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards. • Analyses and maintains knowledge of customers, leisure market trends and competition. • Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable. • Performs any other reasonable task assigned by the MP Assistant Director of Sales & Distribution / MP Director of Sales & Distribution. • Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative. • Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters. CANDIDATE PROFILE Education and Experience: • Fluency in English • Additional EU language skills required e.g. French, Spanish, Italian etc. • Experience within luxury hotel chains/5-star luxury properties require • Substantial knowledge and established network of connections within leisure/wholesale sales segment required • Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel • Proven prospecting and luxury business development abilities • Middle East/UAE experience preferred Core Work Activities: Building Successful Relationships that Generate Sales Opportunities • Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share. • Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base. • Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels’ overall (sales & distribution) strategy within that specific segment. • Manages and develops relationships with internal and external key stakeholders. Managing Sales Activities • Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts. • Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share. • Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive – Leisure Travel to ensure maximum yield in line with budgetary objectives. • Identifies and acquires new potential partnerships through a variety of channels. • Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations. • Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity. • Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities. • Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International. • Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties. • Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales & Distribution/ MP Director of Sales & Distribution. Communicates any trends, updates, obstacles on a regular basis. • Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly. • Executes and supports the operational aspects of leisure business booked (incl. customer correspondence). • Handles VIP guests’/partners’ reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet & greets etc. • Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity. • Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner. • Owns and ensures an efficient day-to-day operation of the leisure segment. • Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups & Events team. • Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations. • Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure. • Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process. • Supervises support staff in the planning, administration and execution of assigned tasks and any other

Fluency in English. Additional EU language skills required (e.g., French, Spanish, Italian). Experience within luxury hotel chains/5-star luxury properties. Substantial knowledge and established network of connections within leisure/wholesale sales segment. Proven track record of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel. Proven prospecting and luxury business development abilities. Middle East/UAE experience preferred.

Accountable for assigned hotels’ respective leisure/wholesale segment. Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel. Develops, executes and drives leisure segment strategy and action plans against new and existing target accounts. Liaises with on-property and above property stakeholders to maximize business opportunities. Owns day-to-day sales activities of the defined segment, implementing the commercial segment strategy and maintaining long-term, value-based customer relationships to achieve sales objectives. Attend domestic and global leisure tradeshows, showcases, conferences, industry meetings, and workshops. Plan and execute national & international sales trips, sales calls, site inspections, familiarization trips, and client entertainments. Identify and uncover new prospect accounts for acquisition. Participate in regular business reviews and strategy meetings. Ensure proper handover for service delivery in line with brand standards. Analyze knowledge of customers, leisure market trends and competition. Represent Marriott International in external settings and utilize tools such as MI Leads. Demonstrate self-motivation and ability to work unsupervised. Maintain confidentiality of company and property matters. Build and strengthen relationships to generate sales opportunities within leisure/wholesale. Collaborate with off-property sales channels to align strategy. Develop and drive the leisure/wholesale commercial strategy and action plans. Manage a pre-determined number of leisure accounts with MP Sales Executive – Leisure Travel. Identify and acquire new partnerships. Drive suite and villa sales where applicable. Monitor rate parity across wholesale channels with revenue team support. Schedule sales calls and related activities to strengthen relationships. Attend leisure showcases and promote the hotels and Marriott International. Conduct content checks on e-channels and brochures. Execute quarterly sales action plans and communicate trends and obstacles. Track monthly segment results and prepare related reports. Support operational aspects of leisure business and VIP guest reservations. Ensure systems/tools are fully utilized and call objectives are met. Own efficient day-to-day operation of the leisure segment. Understand and hand over leisure group and event enquiries to Groups & Events teams. Align with overall commercial strategy and budget guidelines for rate negotiations. Collaborate with marketing for new initiatives. Participate in regular business reviews and annual budget planning. Supervise support staff in planning, administration and execution of tasks.