Customer Service / Front Desk Executive

We are seeking a Customer Service / Front Desk Executive to join our team. Main Responsibilities: • Greet and assist patients and their escorts • Manage patient check-in and check-out, inquiries, and front desk operations • Handle patient queries related to services and medical insurance (approvals, follow-ups, rejections, payments) • Ensure a smooth and timely patient experience • Schedule, confirm, and manage appointments • Prepare and process medical insurance claim forms Requirements: • Minimum of 2–3 years of experience in Customer Service within the healthcare industry (preferably in dental) • Strong communication and interpersonal skills • Proficient in English (Arabic is an advantage) Show more Show less

Minimum of 2–3 years of experience in Customer Service within the healthcare industry (preferably in dental). Strong communication and interpersonal skills. Proficient in English (Arabic is an advantage).

Greet and assist patients and their escorts; Manage patient check-in and check-out, inquiries, and front desk operations; Handle patient queries related to services and medical insurance (approvals, follow-ups, rejections, payments); Ensure a smooth and timely patient experience; Schedule, confirm, and manage appointments; Prepare and process medical insurance claim forms.