Marketing Manager

The Marketing Manager is responsible for ensuring that the dealership and OEM's products and services resonate with current or potential customers. In addition, they monitor marketing trends as well as keep an eye on competitive companies in the marketplace so they can stay ahead of competition. This role involves creating innovative and engaging events and campaigns, analyzing market trends, managing teams, and ensuring that the company’s marketing objectives align with overall business goals. The Marketing Manager will collaborate with sales, CRM and other departments to enhance the dealership's brand presence, drive customer engagement, retention and conversion. DUTIES AND RESPONSIBILITIES: Marketing Strategy Development: • Identify your target audience and develop marketing strategy accordingly. • Plan and implement comprehensive and creative marketing strategies • Align marketing efforts with the dealership's sales objectives and business goals as well as with the OEM’s requirements. Marketing Calendar Management and Implementation: • Conceptualize, develop, manage and execute marketing campaigns across various channels • Ensure campaigns are creative, engaging, and tailored to target audiences. Event Planning and Execution: • Conceptualize, plan, implement events and activities to promote the brand, products and services, generate leads, sales, and create awareness and interest among the target market in line with the set event objectives aligned with the dealership and OEM requirements. • Ensure seamless execution of events to enhance brand visibility and attract potential customers. • Ensure event attendees are aligned with the event objectives i.e. prospects, loyalty programs, etc; and to follow through with the CRM funnel after the event. Public Relations: • Identify effective and efficient PR channels; and create and implement a comprehensive PR strategy to ensure dealership’s strong online and offline presence, aligned with the overall marketing goals and objectives of both the dealership and the OEM. Partnerships and Collaborations: • Develop and nurture partnerships and collaborations with potential partners, implement innovative campaigns and deliver impactful results. Market Research: • Conduct market research to identify consumer preferences, competitor activities, and emerging trends. • Use research findings to adapt marketing strategies and gain a competitive edge. • Regularly monitor market trends and conduct regular market research to gain insights into customer needs, preferences and behavior, as well as develop effective marketing strategies, and identify new market opportunities and industry developments in order to stay ahead of competitors. Customer Database Management: • Work closely with the CRM and sales team to convert enquiries to sales. • Utilize CRM software to manage customer information, track interactions, and status, and implement marketing campaigns and follow-up strategies to nurture customer relationships, retain existing customers and attract new ones. Budget Management: • Develop and manage the marketing budget. • Allocate resources efficiently, track expenses, and ensure that marketing initiatives deliver a strong return on investment (ROI). Reporting and Analysis: • Prepare and submit regular reports. • Analyze data to assess the effectiveness of marketing strategies and identify areas for improvement. • Monitor the performance of campaigns and adjust strategies as needed. • Schedule and discuss reporting and analysis with other internal stakeholders. Team Management: • Set and ensure team KPIs are met (monthly, quarterly and annually) • Organize regular internal team training. • Conduct regular meetings to ensure team is always aligned with dealership’s goals and objectives. Creativity: • Ensure all visual content are thoroughly reviewed, meets the objectives and in line with the brand identity. Compliance and Ethics: • Ensure all marketing activities comply with dealership and OEM Corporate Identity, legal, and ethical standards, including advertising regulations and consumer protection laws. Vendor Management: • Select and negotiate the most suitable external partners, vendors and agencies to work for various areas such as graphics, social media, PR, etc to support and execute the marketing strategies. • Ensure deliverables meet industry best practices, quality standards, KPIs and deadlines. Budgets and Financials: • Monitor and control budget of the department/business unit. • Review and continuously update the financial tracking mechanisms and measurements in compliance with standard accounting principles. People Responsibility: • Define goals for team members and evaluates performance as per the Elite Group performance management process. • Provide feedback and coaching on an ongoing basis. • Identify training and development needs of the Department/Unit to ensure ongoing capability development. • Provide guidance and ensure transparent communication to manage career aspiration. Self-Management: • Set performance goals at the beginning of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year. • Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role. • Identify the training and development requirements for self to ensure on going capability development. Health, Safety and Environment: • Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude. Policies and Processes: • Provide inputs and suggestions for the continuous improvement of Department/Unit practices taking into account external and internal/ group level best practices to improve efficiency and effectively manage changes in business environment. • Manage the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.

DUTIES AND RESPONSIBILITIES: Marketing Strategy Development: Identify target audience and develop marketing strategy; plan and implement comprehensive and creative marketing strategies; align marketing efforts with the dealership's sales objectives, business goals, and OEM requirements. Marketing Calendar Management and Implementation: Conceptualize, develop, manage and execute marketing campaigns across various channels; ensure campaigns are creative, engaging, and tailored to target audiences. Event Planning and Execution: Conceptualize, plan, implement events to promote brand/products/services, generate leads and sales, and align with objectives; ensure seamless execution and CRM follow-through. Public Relations: Identify effective PR channels and implement a comprehensive PR strategy to ensure strong online and offline presence aligned with marketing goals for dealership and OEM. Partnerships and Collaborations: Develop and nurture partnerships with potential partners and execute innovative campaigns. Market Research: Conduct market research to identify consumer preferences, competitor activities, and trends; use findings to adapt strategies and stay ahead of competitors. Customer Database Management: Collaborate with CRM and sales to convert enquiries to sales; use CRM to manage customer information, track interactions, and implement campaigns. Budget Management: Develop and manage the marketing budget; allocate resources efficiently and ensure ROI. Reporting and Analysis: Prepare reports, analyze data to assess effectiveness, monitor campaigns, and adjust strategies; coordinate reporting with internal stakeholders. Team Management: Set and monitor KPIs, organize training, and ensure team alignment with goals. Creativity: Review visual content to ensure alignment with brand identity. Compliance and Ethics: Ensure activities comply with corporate identity, legal and ethical standards, including advertising regulations. Vendor Management: Select and negotiate with external partners/agencies for graphics, social media, PR, etc., ensuring deliverables meet standards and deadlines. Budgets and Financials: Monitor department budget and update financial tracking in line with accounting principles. People Responsibility: Define goals, provide feedback, identify development needs, and support career aspirations. Self-Management: Set yearly goals, achieve proficiency in required competencies, and identify ongoing development needs. Health, Safety and Environment: Ensure compliance with safety, quality, and environmental policies. Policies and Processes: Contribute to continuous improvement of department practices and manage policy development and implementation.