Customer Service Representative Career at First Abu Dhabi Bank

Location: Dubai, United Arab Emirates Company: First Abu Dhabi Bank (FAB) Job Type: Full-Time Eligibility: UAE Nationals (Emiratisation Role) Position Overview First Abu Dhabi Bank (FAB) is looking for enthusiastic and customer-oriented Customer Service Representatives to join its Client Services team in Dubai. This Emiratisation opportunity is ideal for candidates who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced banking environment. In this role, you will handle customer inquiries, resolve service-related issues, promote banking products where appropriate, and ensure every customer interaction reflects FAB's commitment to excellence. Main Duties & Responsibilities • Answer incoming customer calls professionally while meeting established service quality standards. • Assist customers with inquiries related to banking products and services. • Resolve customer complaints efficiently or escalate complex issues to the appropriate team. • Maintain accurate customer records by updating service requests, complaints, and interaction notes. • Identify customer needs and recommend suitable banking products and services. • Support business growth by generating leads and promoting relevant FAB products. • Ensure customer information remains confidential and secure at all times. • Follow all internal policies, banking regulations, and compliance requirements. • Meet customer satisfaction, call quality, and service level targets. • Adapt to rotating schedules, planned shifts, and business requirements. • Work collaboratively with team members to deliver outstanding customer experiences. • Complete additional tasks assigned by supervisors and management. Academic Requirements Candidates Should Have • High School Certificate or equivalent qualification. • Additional education in business, finance, or customer service is considered an advantage. Experience Profile The Ideal Candidate Will Have • 0–2 years of customer service or banking experience. • Fresh graduates are encouraged to apply. • Experience in contact centers, retail banking, hospitality, or customer support is beneficial. • Strong understanding of customer service principles and professional communication. Core Skills Candidates Should Demonstrate • Excellent customer service skills • Strong verbal communication in English and Arabic • Telephone and call handling skills • Active listening abilities • Problem-solving and conflict resolution • Product and service knowledge • Attention to detail and accurate documentation • Time management and multitasking • Teamwork and collaboration • Professional attitude and customer-focused mindset Why Work at FAB? First Abu Dhabi Bank offers an exciting opportunity to begin or grow your career with one of the UAE's most respected financial institutions. Employees gain access to professional development programs, modern banking technologies, and a supportive work environment that encourages continuous learning and career progression. Employee Benefits • Competitive salary and attractive benefits • Career development and learning opportunities • Comprehensive training programs • Supportive and inclusive workplace • Health and wellness benefits • Long-term career growth within the banking sector How to Apply Interested candidates can apply by clicking the Apply for Job button on this page. You will be redirected to First Abu Dhabi Bank (FAB)'s official careers website, where you can complete and submit your application through the company's official recruitment portal. Show more Show less

High School Certificate or equivalent qualification. Additional education in business, finance, or customer service is considered an advantage. 0–2 years of customer service or banking experience. Fresh graduates are encouraged to apply. Experience in contact centers, retail banking, hospitality, or customer support is beneficial.

Answer incoming customer calls professionally while meeting established service quality standards. Assist customers with inquiries related to banking products and services. Resolve customer complaints efficiently or escalate complex issues to the appropriate team. Maintain accurate customer records by updating service requests, complaints, and interaction notes. Identify customer needs and recommend suitable banking products and services. Support business growth by generating leads and promoting relevant FAB products. Ensure customer information remains confidential and secure at all times. Follow all internal policies, banking regulations, and compliance requirements. Meet customer satisfaction, call quality, and service level targets. Adapt to rotating schedules, planned shifts, and business requirements. Work collaboratively with team members to deliver outstanding customer experiences. Complete additional tasks assigned by supervisors and management.