ICT Managed Services - Solution Architect

Solution Architect – ICT Managed Services Job Purpose The Lead Solution Architect – ICT Managed Services provides technical leadership and domain expertise across complex pre-sales engagements, leading the design and architecture of end-to-end managed services solutions across ICT infrastructure, data center, network, and enterprise technology environments. Working closely with Solution Architects, Bid Managers, Commercial teams, domain practices, and delivery organizations, the role translates customer business, operational, and technical requirements into scalable, technically feasible, and commercially viable managed services solutions. The role is responsible for architecting complex and transformational managed services engagements encompassing people, processes, technology, governance, service operations, SLAs, automation, and delivery models. The position will also develop service architectures, operating models, reference solutions, solution standards, and reusable assets while providing technical validation and domain leadership to ensure consistent, competitive, and high-quality managed services proposals. Key Responsibilities Managed Services Solution Architecture - Lead the end-to-end design and architecture of complex ICT Managed Services solutions in collaboration with Solution Architects, domain practices, commercial teams, and delivery organizations. - Architect multi-year and transformational managed services solutions integrating people, processes, technology, service operations, governance, automation, SLAs, and delivery-location models. - Design managed services solutions across areas including ICT infrastructure, Data Centers, Networks, Network-as-a-Service (NaaS), Cloud/Hybrid Infrastructure, and associated enterprise technology environments. - Define target operating models and service architectures that meet customer business objectives while ensuring operational feasibility, scalability, resilience, and cost effectiveness. - Ensure proposed solutions can successfully transition from pre-sales and solution design into implementation and steady-state managed operations. • Customer Discovery & Transformation - Identify and analyze customers' current and future business, operational, service, and technical requirements. - Conduct discovery and assessment of customers' existing ICT infrastructure and operational environments. - Identify technology, process, operational, capability, and service-management gaps. - Define current-state and target-state architectures and recommend appropriate transformation approaches. - Develop managed services modernization and transformation roadmaps aligned with customer objectives. • Technical Pre-Sales - Lead technical pre-sales engagements for strategic Managed Services and transformation opportunities. - Translate customer requirements into comprehensive technical solutions, service architectures, operating models, and value propositions. - Lead technical solution development for RFIs, RFPs, ITTs, customer workshops, solution presentations, and technical clarification sessions. - Develop technical proposals, presentations, Statements of Work (SOWs), solution descriptions, service scope, assumptions, dependencies, and technical responses. - Present and defend proposed managed services solutions directly with customers and senior technical stakeholders. - Support bid teams throughout the complete opportunity lifecycle from qualification and discovery through proposal submission and customer negotiation. • Commercial & Solution Development - Develop effort estimates, resource models, technology requirements, and solution cost inputs in coordination with commercial and finance teams. - Evaluate solution options based on performance, scalability, service quality, operational feasibility, risk, and commercial viability. - Develop differentiated managed services value propositions aligned with customer requirements and desired business outcomes. - Benchmark proposed solutions against competitor offerings, market trends, and industry best practices. - Identify technical and operational differentiators to strengthen proposal positioning and competitive advantage. • Service Architecture & Operating Models - Design comprehensive managed services operating models covering: - Service scope and responsibilities - Service governance - Service Level Agreements (SLAs) and KPIs - Resource and staffing models - Onsite, offshore, nearshore, and hybrid delivery models - Service desk and operations models - Escalation and support structures - Service transition - Automation and operational efficiency - Continuous service improvement - Validate service scope, architectural assumptions, SLA frameworks, resource models, dependencies, and operational models before proposal submission. - Ensure service architectures align with customer requirements, contractual commitments, and delivery capabilities. • Managed Services Portfolio & Standards - Develop and maintain Managed Services reference architectures, service-design standards, qualification frameworks, discovery templates, and reusable solution assets. - Contribute to the development and enhancement of competitive Managed Services offerings, service models, and reference solutions. - Create reusable solution components and collateral to improve proposal quality, consistency, and speed. - Drive standardization and best practices across Managed Services solution development. • Domain Leadership - Act as a Managed Services subject-matter expert and trusted technical advisor to customers and internal stakeholders. - Provide technical guidance and domain enablement to Solution Architects, Bid Managers, Sales teams, and delivery organizations. - Maintain strong awareness of evolving Managed Services models, infrastructure technologies, Data Center transformation, Network-as-a-Service, Cloud, automation, and industry developments. - Support internal capability development and knowledge sharing across the Managed Services solution community. • Qualifications & Experience - Bachelor's degree in Computer Science, Information Technology, Telecommunications, Computer Engineering, or a related discipline. - Minimum 8–10 years of relevant ICT experience, with significant experience in Managed Services solution architecture and technical pre-sales. - Proven experience designing complex, enterprise-scale Managed Services solutions. - Strong experience responding to RFPs, RFIs, and ITTs and developing technical proposals and Statements of Work. - Demonstrated experience designing multi-year Managed Services engagements and operating models. - Strong background across ICT Infrastructure Managed Services, Data Centers, Networks, Network-as-a-Service, Cloud/Hybrid Infrastructure, or related technology domains. - Experience developing resource models, effort estimates, service scope, SLA frameworks, and delivery models. - Experience conducting customer discovery, curren

Bachelor's degree in Computer Science, Information Technology, Telecommunications, Computer Engineering, or a related discipline. Minimum 8–10 years of relevant ICT experience, with significant experience in Managed Services solution architecture and technical pre-sales. Proven experience designing complex, enterprise-scale Managed Services solutions. Strong experience responding to RFPs, RFIs, and ITTs and developing technical proposals and Statements of Work. Demonstrated experience designing multi-year Managed Services engagements and operating models. Strong background across ICT Infrastructure Managed Services, Data Centers, Networks, Network-as-a-Service, Cloud/Hybrid Infrastructure, or related technology domains. Experience developing resource models, effort estimates, service scope, SLA frameworks, and delivery models. Experience conducting customer discovery, current-state and target-state analysis, and transformation roadmaps.

Lead the end-to-end design and architecture of complex ICT Managed Services solutions in collaboration with Solution Architects, domain practices, commercial teams, and delivery organizations. Architect multi-year and transformational managed services solutions integrating people, processes, technology, service operations, governance, automation, SLAs, and delivery-location models. Design managed services solutions across ICT infrastructure, Data Centers, Networks, Network-as-a-Service (NaaS), Cloud/Hybrid Infrastructure, and associated enterprise technology environments. Define target operating models and service architectures that meet customer business objectives while ensuring operational feasibility, scalability, resilience, and cost effectiveness. Ensure proposed solutions can successfully transition from pre-sales and solution design into implementation and steady-state managed operations. Identify and analyze customers' current and future business, operational, service, and technical requirements. Conduct discovery and assessment of customers' existing ICT infrastructure and operational environments. Identify technology, process, operational, capability, and service-management gaps. Define current-state and target-state architectures and recommend transformation approaches. Develop managed services modernization and transformation roadmaps aligned with customer objectives. Lead technical pre-sales engagements for strategic Managed Services and transformation opportunities. Translate customer requirements into comprehensive technical solutions, service architectures, operating models, and value propositions. Lead technical solution development for RFIs, RFPs, ITTs, customer workshops, solution presentations, and technical clarification sessions. Develop technical proposals, presentations, SOWs, solution descriptions, service scope, assumptions, dependencies, and technical responses. Present and defend proposed managed services solutions directly with customers and senior technical stakeholders. Support bid teams throughout the complete opportunity lifecycle from qualification and discovery through proposal submission and customer negotiation. Develop effort estimates, resource models, technology requirements, and solution cost inputs in coordination with commercial and finance teams. Evaluate solution options based on performance, scalability, service quality, operational feasibility, risk, and commercial viability. Develop differentiated managed services value propositions aligned with customer requirements and desired business outcomes. Benchmark proposed solutions against competitor offerings, market trends, and industry best practices. Identify technical and operational differentiators to strengthen proposal positioning and competitive advantage. Design comprehensive managed services operating models covering service scope and responsibilities, governance, SLAs and KPIs, resource and staffing models, delivery models, service desk and operations, escalation and support structures, service transition, automation and continuous improvement.