Manager — Store Quality & Food Safety Compliance (Viva Supermarkets)

KEY RESPONSIBILITIES • Q&FS Compliance Leadership: Lead Quality & Food Safety compliance across all VIVA Retail stores in the territories. • Policies, HACCP & SOPs: Develop and implement food safety policies, HACCP studies and related SOPs, ensuring compliance with regulatory requirements and company standards. • Team Management & Coaching: Manage and coach the Store Hygiene Officers, building capability, consistency and accountability across the cluster. • Audits, Inspections & Reviews: Conduct compliance reviews, store inspections and food safety audits, and monitor corrective and preventive actions to closure. • Compliance Trend Analysis: Analyse compliance trends and food safety data and performance metrics to identify risks, areas for improvement and implement corrective measures. • Operations & Supply Chain Partnering: Partner with Operations and Supply Chain to ensure food safety and quality considerations are integrated into all aspects of the retail operation. • New Openings & Projects: Liaise with the project team for new openings, re-modelling and new concepts at country level to ensure proper implementation of food safety standards and regulatory requirements. • Incident & Recall Management: Lead food safety incident investigations and the product recall process end-to-end. • Authority Inspections: Support authorities during inspections, ensure compliance with their findings and close corrective action plans following their visits. • Awareness & Training: Drive food safety awareness and training across store teams to embed a proactive food safety culture. • Operational Controls: Ensure compliance with hygiene, pest control, temperature monitoring and food defense across all stores. • KPI Monitoring & Reporting: Monitor KPIs and prepare management reports on compliance performance and risk. QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in Food Science, Food Technology, Microbiology, Veterinary Science or a related field. • FSSC 22000, BRC Food Lead Auditor or equivalent certification preferred. • 8–10 years in QA / Food Safety within retail, FMCG or food manufacturing. • Minimum 3 years leading food safety teams. • Experience with UAE, Oman and KSA food safety regulations. • Experience managing multi-site retail operations. • Arabic and English good writing and speaking is a must. Show more Show less

Bachelor’s degree in Food Science, Food Technology, Microbiology, Veterinary Science or a related field. FSSC 22000, BRC Food Lead Auditor or equivalent certification preferred. 8–10 years in QA / Food Safety within retail, FMCG or food manufacturing. Minimum 3 years leading food safety teams. Experience with UAE, Oman and KSA food safety regulations. Experience managing multi-site retail operations. Arabic and English good writing and speaking is a must.

Q&FS Compliance Leadership: Lead Quality & Food Safety compliance across all VIVA Retail stores in the territories. Policies, HACCP & SOPs: Develop and implement food safety policies, HACCP studies and related SOPs, ensuring compliance with regulatory requirements and company standards. Team Management & Coaching: Manage and coach the Store Hygiene Officers, building capability, consistency and accountability across the cluster. Audits, Inspections & Reviews: Conduct compliance reviews, store inspections and food safety audits, and monitor corrective and preventive actions to closure. Compliance Trend Analysis: Analyse compliance trends and food safety data and performance metrics to identify risks, areas for improvement and implement corrective measures. Operations & Supply Chain Partnering: Partner with Operations and Supply Chain to ensure food safety and quality considerations are integrated into all aspects of the retail operation. New Openings & Projects: Liaise with the project team for new openings, re-modelling and new concepts at country level to ensure proper implementation of food safety standards and regulatory requirements. Incident & Recall Management: Lead food safety incident investigations and the product recall process end-to-end. Authority Inspections: Support authorities during inspections, ensure compliance with their findings and close corrective action plans following their visits. Awareness & Training: Drive food safety awareness and training across store teams to embed a proactive food safety culture. Operational Controls: Ensure compliance with hygiene, pest control, temperature monitoring and food defense across all stores. KPI Monitoring & Reporting: Monitor KPIs and prepare management reports on compliance performance and risk.