PR, Marketing & Client Experience Manager

Overview: David Webb is seeking a highly commercial, brand-driven PR, Marketing & Client Experience Manager to lead the House's regional strategy across MENA. This senior role is responsible for building and protecting the David Webb brand while delivering extraordinary experiences to our most valued clients, spanning Client Experience, Events, Partnerships, and PR & Communications. Candidates must already be based in the region — relocation will not be provided. Company Overview: Founded in New York City in 1948, David Webb is an iconic, luxury design House whose namesake founder redefined high jewelry. Known for creating exquisitely crafted, bold and unique jewelry, David Webb is widely considered one of the most influential designers of the 20th century. Today, each David Webb creation is imbued with artisanal excellence and handwork, while drawing inspiration from a vast archive of over 40,000 original renderings, records, and design ideas. Form is essential in all David Webb jewels, and bold color, hand-hammered gold, intricate enamel work, and whimsical animal pieces continue to be prominently featured in the company's collections. We are headquartered in an historic Neo-Classical building on Madison Avenue in New York's Upper East Side. Over 30 long-tenured master jewellers continue many of David Webb's own traditions, hand-crafting each piece in a workshop directly above the Company's flagship boutique. In addition to its New York City flagship, David Webb currently has boutiques in Beverly Hills, CA, Doha, and is expanding its presence throughout MENA with new boutique openings across the region. Position Overview: The PR, Marketing & Client Experience Manager is a senior regional role responsible for building and protecting the David Webb brand across MENA while delivering extraordinary experiences to our most valued clients. Reporting to and working closely with the Chief of Staff and General Manager, this individual will develop and execute the brand's regional strategy across four core pillars: Client Experience, Events, Partnerships, and PR & Communications. The successful candidate will bring a rare combination of client development instinct, strategic communications judgment, and event excellence, along with the cultural fluency and regional network needed to elevate David Webb's presence across MENA. Responsibilities: Client Experience | Clienteling, Gifting & CRM • Own the regional CRM strategy, ensuring client data is captured, maintained, and leveraged to drive meaningful, personalised outreach across all MENA boutiques. • Develop and implement a clienteling programme in partnership with boutique teams, supporting sales associates in building lasting relationships with high-net-worth and ultra-high-net-worth clients. • Partner with the New York headquarters to localise global client experience initiatives for the MENA market, with sensitivity to regional customs and expectations. • Analyse CRM data to identify client acquisition, retention, and reactivation opportunities, reporting on KPIs to senior leadership on a regular cadence. Events • Conceptualise and execute all regional brand events. • Manage all event logistics including venue sourcing, supplier coordination, guest list curation, gifting, and on-site execution to the highest luxury standards. • Develop a regional events calendar in alignment with the broader MENA marketing budget and boutique opening schedule. • Manage event budgets, vendor relationships, and post-event reporting. Partnerships • Identify, develop, and manage strategic partnerships with luxury hospitality groups, private members' clubs, cultural institutions, and lifestyle brands that align with David Webb's positioning. • Negotiate partnership agreements in coordination with the Chief of Staff, ensuring commercial terms are clearly documented. • Maintain and grow a network of regional tastemakers, stylists, cultural figures, and brand advocates who can authentically represent David Webb across MENA. PR & Communications • Serve as the primary regional PR contact, managing relationships with local and regional media, journalists, and editors across print, digital, and broadcast. • Develop and execute a regional PR strategy that supports brand awareness and drives editorial coverage in key luxury, lifestyle, and culture publications. • Oversee the creation of localised press materials including lookbooks, press releases, and brand storytelling content tailored to MENA audiences. • Track and report on media coverage, share of voice, and campaign performance across PR and digital channels. Qualifications: • Minimum 8–10 years' experience in PR, marketing, or client experience roles within luxury fashion, jewelry, or lifestyle brands, with a strong track record in the MENA market. • Established network of regional media contacts, journalists, and editors across print, digital, and broadcast, with a proven ability to secure high-value editorial coverage. • Demonstrated experience managing CRM systems and clienteling programmes for high-net-worth and ultra-high-net-worth client segments. • Proven track record conceptualising and executing luxury brand events, including budget management, vendor negotiation, and on-site execution. • Strong existing network of regional tastemakers, cultural figures, and luxury hospitality or lifestyle partners. • Excellent negotiation and commercial acumen, with experience structuring and managing partnership agreements. • Exceptional written and verbal communication skills in English; Arabic language is required. • Impeccable personal presentation, refined interpersonal skills, and cultural sensitivity across MENA's diverse client base. This role is based in the UAE, supporting David Webb's boutique network across MENA, and requires regular regional travel. Show more Show less

Minimum 8–10 years' experience in PR, marketing, or client experience roles within luxury fashion, jewelry, or lifestyle brands, with a strong track record in the MENA market. Established network of regional media contacts, journalists, and editors across print, digital, and broadcast, with a proven ability to secure high-value editorial coverage. Demonstrated experience managing CRM systems and clienteling programmes for high-net-worth and ultra-high-net-worth client segments. Proven track record conceptualising and executing luxury brand events, including budget management, vendor negotiation, and on-site execution. Strong existing network of regional tastemakers, cultural figures, and luxury hospitality or lifestyle partners. Excellent negotiation and commercial acumen, with experience structuring and managing partnership agreements. Exceptional written and verbal communication skills in English; Arabic language is required.

Client Experience: Own the regional CRM strategy, develop and implement a clienteling programme with boutique teams, localise global client experience initiatives for MENA, analyze CRM data and report on KPIs. Events: Conceptualise and execute regional brand events, manage logistics, budgeting, vendor relationships, gifting and on-site execution, develop regional events calendar, post-event reporting. Partnerships: Identify and manage strategic partnerships with luxury hospitality groups, private clubs, cultural institutions, and lifestyle brands; negotiate agreements; maintain a network of regional tastemakers and brand advocates. PR & Communications: Serve as primary regional PR contact, develop regional PR strategy, create localised press materials, track media coverage and share of voice across PR and digital channels.