Customer Service Officer

Job Description What You’ll Be Doing Customer Service & Operations • Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines. • Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct. • Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents. • Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager. Compliance & Process Adherence • Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements. • Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions. Digital & Service Efficiency • Drive digital migration, encouraging customers to adopt digital banking channels. • Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance. Teamwork & Continuous Improvement • Collaborate with colleagues across functions to achieve shared goals. • Identify opportunities to improve processes, enhance knowledge, and strengthen team performance What We’re Looking For Education: Bachelor Degree in any related field Experience: Minimum 3 years experience in a Customer Service role Skills • Analytical Thinking • Teamwork & Collaboration • Customer Orientation • Ability to work with defined policies and procedures • Strong commitment to accuracy, compliance, and service excellence • Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers • Ability to handle structured and routine interactions professionally Show more Show less