IT SUPPORT ENGINEER

• CDI • Dubai • Publié il y a 8 heures RED TIC is recruiting on behalf of one of its partners an IT Support Engineer to provide technical support to end users, maintain IT infrastructure in operational condition, and ensure the availability and quality of IT services. Profile Required • Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems, Networks, or a related field • 2 to 5 years of experience in IT Support, System Administration, or Help Desk • Strong knowledge of Microsoft environments, networking, and end-user support • Excellent customer service and communication skills Technical Skills • Level 1 and Level 2 technical support • Administration of Windows, Windows Server, and Microsoft 365 environments • User account management with Active Directory and Azure Active Directory • Installation, configuration, and maintenance of workstations, printers, and peripherals • Good knowledge of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN networking • Experience with ITSM tools such as ServiceNow, Jira, GLPI, or equivalent • Troubleshooting hardware, software, and network issues • Knowledge of virtualization, backup solutions, and cybersecurity best practices is an asset Key Responsibilities • Provide on-site and remote technical support to end users • Diagnose and resolve hardware, software, and network incidents • Install, configure, and maintain IT equipment and software • Manage user accounts, permissions, and workstation deployments • Track and resolve support tickets while meeting SLA requirements • Participate in the deployment of new IT equipment, applications, and infrastructure • Create and maintain technical documentation and support procedures • Contribute to the continuous improvement of IT support services and operational processes Personal Qualities • Customer-oriented mindset • Strong analytical and problem-solving skills • Excellent organizational skills and attention to detail • Ability to prioritize tasks and work under pressure • Team player with strong interpersonal and communication skills recruitment consulting management training sourcing job jobs offer internship morocco africa java développement developpement développeur developpeur informatique application it jee android consultant devops fullstack. D’abord. Tout d’abord. En premier lieu. Ensuite, de plus. Finalement. En outre. Par ailleurs. En dernier lieu. enfin. D’abord, En premier lieu, Pour commencer, Premièrement, En conclusions ur conclure, Enfn, Finalement, En dernier lieu, bien que. il y a aussi il est vrai que… mais. tout en reconnaissant que… on peut supposer que. Par exemple . En fait . Prenons le cas de. Considérons, par exemple. L’exemple le plus r. Cependant. Mais. Pourtant. Toutefois. Néanmoins. Contraste. Alors que. Tandis que. Par contre. En revanche IT Support Nom et Prénom Adresse Email Mobile Niveau d étude Bac Bac +1 Bac +2 Bac +3 Bac +4 Bac +5 Bac + X Années d’Expérience 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 + 10 Préavis Disponible immédiatement -1 mois 1 mois 2 mois +2 mois Message Upload CV Téléverser votre CV ou tout autre document relatif. Taille max: 2 MB. Consentement à la conservation des données J’accepte que mes données personnelles et mon CV soient collectés et conservés par RED TIC pour être recontacté(e) au sujet de cette offre ou d’autres opportunités correspondant à mon profil. Show more Show less

Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems, Networks, or a related field; 2 to 5 years of experience in IT Support, System Administration, or Help Desk; strong knowledge of Microsoft environments, networking, and end-user support; excellent customer service and communication skills.

Provide on-site and remote technical support to end users; diagnose and resolve hardware, software, and network incidents; install, configure, and maintain IT equipment and software; manage user accounts, permissions, and workstation deployments; track and resolve support tickets while meeting SLA requirements; participate in the deployment of new IT equipment, applications, and infrastructure; create and maintain technical documentation and support procedures; contribute to the continuous improvement of IT support services and operational processes.