IT Support Engineer L1

Job Title: IT Support Engineer L1 Location: Dubai, United Arab Emirates Experience: 1–3 Years We are seeking a proactive IT Support Engineer L1 to provide first-line technical support and ensure the smooth operation of IT infrastructure and end-user services. The ideal candidate will have experience in IT support, helpdesk operations, or NOC monitoring, with strong troubleshooting skills and the ability to work effectively in a fast-paced environment. Key Responsibilities • Provide Level 1 technical support for end-users, systems, and IT infrastructure. • Monitor IT systems and respond to alerts using enterprise monitoring tools. • Log, prioritize, and resolve incidents and service requests through ITSM platforms. • Perform basic troubleshooting of network, server, and desktop-related issues. • Escalate complex incidents to Level 2/3 support teams when required. • Maintain accurate documentation of incidents, resolutions, and operational activities. • Collaborate with internal teams to ensure timely issue resolution and service continuity. Requirements • 1–3 years of experience in IT operations, Helpdesk, or NOC monitoring. • Exposure to enterprise monitoring tools. • Basic knowledge of networking and Windows/Linux server environments. • Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy. • Strong problem-solving, communication, and teamwork skills. • Business proficiency in Arabic (spoken and written) is mandatory. Show more Show less

1–3 years of experience in IT operations, Helpdesk, or NOC monitoring. Exposure to enterprise monitoring tools. Basic knowledge of networking and Windows/Linux server environments. Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy. Strong problem-solving, communication, and teamwork skills. Business proficiency in Arabic (spoken and written) is mandatory.

Provide Level 1 technical support for end-users, systems, and IT infrastructure. Monitor IT systems and respond to alerts using enterprise monitoring tools. Log, prioritize, and resolve incidents and service requests through ITSM platforms. Perform basic troubleshooting of network, server, and desktop-related issues. Escalate complex incidents to Level 2/3 support teams when required. Maintain accurate documentation of incidents, resolutions, and operational activities. Collaborate with internal teams to ensure timely issue resolution and service continuity.