IT Support Engineer (NOC L1)

Job Title: IT Support Engineer L1 Location: Dubai, United Arab Emirates Experience: 1–3 Years We are seeking a proactive IT Support Engineer L1 to provide first-line technical support and ensure the smooth operation of IT infrastructure and end-user services. The ideal candidate will have experience in IT support, helpdesk operations, or NOC monitoring, with strong troubleshooting skills and the ability to work effectively in a fast-paced environment. Key Responsibilities • Provide Level 1 technical support for end-users, systems, and IT infrastructure. • Monitor IT systems and respond to alerts using enterprise monitoring tools. • Log, prioritize, and resolve incidents and service requests through ITSM platforms. • Perform basic troubleshooting of network, server, and desktop-related issues. • Escalate complex incidents to Level 2/3 support teams when required. • Maintain accurate documentation of incidents, resolutions, and operational activities. • Collaborate with internal teams to ensure timely issue resolution and service continuity. Requirements • 1–3 years of experience in IT operations, Helpdesk, or NOC monitoring. • Exposure to enterprise monitoring tools. • Basic knowledge of networking and Windows/Linux server environments. • Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy. • Strong problem-solving, communication, and teamwork skills. • Business proficiency in Arabic (spoken and written) is mandatory. Show more Show less