Product & Research Operations Manager, Voice Library

Job Description About CartesiaOur mission is to architect AI that learns from and interacts with the world like humans do.We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.The Role:We are looking for a Product and Research Operations Manager to own, scale, and operate Cartesia's voice library. This role sits at the intersection of product operations, vendor management, and creative production, and directly impacts model quality, customer outcomes, and revenue. You will own the end-to-end library system: quality standards, gap analysis, sourcing strategy, procurement, bespoke enterprise delivery, and royalties.You are building the voice ecosystem that powers our product, translating research insights and customer needs into a continually rising quality bar and partnering across research, product, GTM, and customer-facing teams to deliver voices that win in the real world.Your Impact:Own library health and quality: audit the existing library, remediate issues, and build the quality bar, recurring audit cadence, and issue-reporting workflows that keep standards high as the library growsBuild systems to measure library gaps across use cases, personas, and locales, then design and execute a sourcing strategy to fill themRun formal procurement processes end to end, from proposal formation and benchmarking through negotiation and SLAs, expanding our vendor ecosystem beyond current channelsBuild scalable voice production pipelines in partnership with our voice production team, translating applied research insights into a continually rising quality barOwn bespoke voice sourcing for enterprise customers: source, produce, and deliver custom voices with clear SLAs, working with GTM and CS to turn them into reference wins and expansion revenueMake the library discoverable for GTM and CS through recommendation tooling and self-serve collateralOwn voice royalties and payouts, including talent payments, tracking, and auditable documentation, in partnership with Finance and LegalWhat you bring:5+ years in operations, management consulting, or product at a high-growth technology or AI companyYou've stood up a function or program from scratch and turned ambiguity into repeatable processStrong vendor and contractor management experience across sourcing, scoping, SLAs, and quality oversightHigh autonomy and a bias toward shipping; you own problems end to end from insight through executionStrong cross-functional communication; you can influence without authority across Research, Product, GTM, and CSSound voice and audio judgment; you can assess quality and accent correctness and articulate what separates a bar-raising voice from a generic oneComfort building lightweight tooling and using AI tools to scale operations without linear headcount growthNice to have:Experience with audio, speech, or voice technologyExperience running marketplace, catalog, or data operations programsFounder experienceMore Details🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day.🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way.🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed.Our Benefits (US Employees Only) 💰 Compensation Competitive base salary alongside attractive equity package.🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k)🚆 Commuter Allowance A monthly stipend to help you get to and from the office.🏖️ Flexible PTO Take as much time as you need to recharge your batteries.🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.🦖 Your own personal YoshiOur Commitment to Equal OpportunityCartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Location San Francisco California United States • HQ - San Francisco CA Salary $160,000 - $190,000 Experience Not specified Show more Show less

5+ years in operations, management consulting, or product at a high-growth technology or AI company. Experience standing up a function or program from scratch. Strong vendor and contractor management experience across sourcing, scoping, SLAs, and quality oversight. High autonomy with a bias toward shipping; ability to own problems end to end. Strong cross-functional communication and the ability to influence across Research, Product, GTM, and CSS. Sound voice and audio judgment; ability to assess quality and accent correctness and articulate what separates a bar-raising voice from a generic one. Comfortable building lightweight tooling and using AI tools to scale operations without linear headcount growth.

Own library health and quality: audit the existing library, remediate issues, and build the quality bar, recurring audit cadence, and issue-reporting workflows. Build systems to measure library gaps across use cases, personas, and locales; design and execute a sourcing strategy to fill them. Run formal procurement processes end to end from proposal formation and benchmarking through negotiation and SLAs; expand vendor ecosystem beyond current channels. Build scalable voice production pipelines in partnership with the voice production team, translating applied research insights into a continually rising quality bar. Own bespoke voice sourcing for enterprise customers: source, produce, and deliver custom voices with clear SLAs, working with GTM and CS to turn them into reference wins and expansion revenue. Make the library discoverable for GTM and CS through recommendation tooling and self-serve collateral. Own voice royalties and payouts, including talent payments, tracking, and auditable documentation, in partnership with Finance and Legal.