Product Operations Manager

About the Team OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale. About the Role This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work. - Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM. - Build the systems to capture, triage, and synthesize user feedback into actionable recommendations. - Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes. - Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers. You might thrive in this role if you: - Are regularly working with agentic AI tools to increase your leverage (e.g. Codex) - Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale. - Can build systems/tools (via code / no‑code / AI) to make internal processes simple, fast, and reliable. - Can self‑prioritize and context switch across multiple projects and stakeholders without losing the thread. - Are a clear, persuasive communicator in writing and in the room; you influence without authority. - Are engaged and curious about the rapidly evolving AI and agentic‑systems landscape. - Know how to find the line between chaos and bureaucracy when setting up processes. - Can nurture a fun, inclusive, high‑ownership team culture. - Appreciate the technical nuances of LLM‑powered agents (tool use, evals, telemetry, safety constraints). Specific technologies / skills that will be helpful in this role - Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc) - Programming Languages: Python, JavaScript (for automation scripts). - No‑Code/Low‑Code Platforms: Airtable, Retool, Zapier (or equivalents). - Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks. - Git & GitHub. - Terminal proficiency and comfort with CLIs; About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted

Senior individual contributor experience in Product Operations at one or more scaling tech companies, closely partnering with Product and Engineering and cross-functional teams on central systems (e.g., launch calendar, launch readiness) and bringing products to market via betas and launch activities. Ability to stand up alpha/beta/GA programs with clear entry/exit criteria, recruit design partners, run internal dogfooding, and transform qualitative and quantitative insights into prioritized product work. Experience owning launch calendars and readiness cadences across multiple functions (Product, Eng, Research, Safety, Security, Legal, Support, GTM); building systems to capture, triage, and synthesize user feedback into actionable recommendations; coordinating high-impact moments (Dev Day demos, rollout waves, partner showcases) with strong project management and communications. Capability to build internal tools/automations (code/no-code/AI) that scale operations (feedback intake, issue taxonomy, release notes). Interest in codifying best practices, raising quality, mentoring peers. Familiarity with agentic AI tools and the OpenAI ecosystem is a plus. Strong written and verbal communication, ability to self-prioritize and context switch, and a proactive, entrepreneurial mindset. Comfort with blending code, no-code, and AI for internal process improvements; ability to work across fast-evolving AI toolchains and navigate complex stakeholder landscapes. Knowledge of LLM-powered agent scenarios (tool use, evals, telemetry, safety constraints).