Retail Banking -Business Analyst

We are hiring Business Analysts for Dubai location with Retail Banking experience . Request you to go through the below JD and if its suitable please share your resumes to below mentioned email id. [email protected] Experience : 6 + Years Skill : Business Analyst Domain : Retail Banking ( mandate ) Location : Dubai & WFO Job Overview: Your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives. Key Responsibilities: • Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs. • Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviors, supporting accurate and scalable solution design. • Own the end to end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign off and post release validation. • Partner with Product Owners to provide functional insights and dependency analysis, enabling informed prioritisation decisions without assuming product ownership accountability. • Define CRM specific acceptance scenarios, including role based behaviour, audit trail validation, maker checker controls, and exception handling across servicing journeys. • Act as the functional authority during build and testing phases, clarifying CRM behaviour, resolving requirement ambiguities, and ensuring consistency across channels and user roles. • Lead business led UAT activities by coordinating test scenarios, validating end to end journeys, assessing defect severity, and confirming readiness for production deployment. • Perform release readiness and sanity validation from a business and operational perspective, ensuring CRM changes do not negatively impact frontline productivity or customer experience. • Analyse defects, change requests, and operational feedback to distinguish between functional Show more Show less

Experience: 6+ years. Domain: Retail Banking (mandate). Location: Dubai (WFO).

Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys; translate complex business, regulatory, and operational requirements into CRM functional flows, data mappings, and system behaviors; own end-to-end requirement lifecycle for CRM features (discovery to UAT and post-release validation); partner with Product Owners for functional insights and dependency analysis; define CRM acceptance scenarios including role-based behavior, audit trail, maker-checker controls, and exception handling; act as functional authority during build and testing; lead business-led UAT activities and coordinate test scenarios; perform release readiness validation from business/operational perspective; analyze defects, change requests, and operational feedback to distinguish functional issues.