Solution Architect - Telecom Digital Channels (m/f/d)

Position Title: Solution Architect – Telecom Digital Channels Location: Dubai Department: Group IT / Enterprise Architecture / Digital IT Reports To: Director of Enterprise Architecture & Business Architecture Role Purpose We are seeking an experienced Solution Architect with strong expertise in the telecommunications industry and proven success delivering digital channel solutions. The role will be responsible for translating business requirements into scalable, secure, and high-quality solution designs across customer-facing digital platforms such as mobile apps, web portals, self-care, eCommerce, CRM, and omnichannel journeys. The ideal candidate must be capable of leading the solution lifecycle from requirements understanding, architecture design, documentation, stakeholder alignment, vendor coordination, through delivery governance. Key Responsibilities Business & Requirements Understanding • Engage business stakeholders, product teams, and operations teams to understand functional and non-functional requirements. • Analyze business processes, customer journeys, and pain points. • Convert business needs into architecture-ready solution requirements. • Challenge unclear or weak requirements and propose better alternatives. Solution Architecture & Design • Design end-to-end solutions across digital channels and telecom ecosystems. • Produce high-level and detailed solution designs covering: Mobile apps Web portals CRM integration API/middleware integration Identity & access management Billing / charging / BSS / OSS integration Notifications / messaging / chatbot channels • Ensure scalability, security, resilience, and performance by design. • Define data flows, integrations, interfaces, and dependencies. Documentation & Governance • Produce architecture deliverables including: Solution Design Documents (SDD) HLD / LLD Integration diagrams Sequence diagrams API specifications support Deployment views • Present solutions to Architecture Review Boards and governance forums. • Ensure alignment with enterprise architecture standards and target state. Delivery Support • Work closely with development teams, vendors, QA, DevOps, and project managers during implementation. • Clarify design decisions during sprints and execution phases. • Support SIT/UAT/go-live readiness. • Ensure delivered solutions match approved architecture. Stakeholder Management • Coordinate across business, IT, vendors, and external partners. • Communicate complex technical designs in clear business language. • Drive decisions and resolve cross-domain issues. Required Experience • Minimum 7 years of experience in Solution Architecture / Technical Architecture roles. • Strong experience within telecommunications operators or telecom technology vendors. • Proven experience delivering digital channel platforms, such as: • Mobile apps o Customer self-service portals o eCommerce journeys o Agent / dealer apps • Omnichannel engagement platforms • Strong experience integrating with telecom systems: CRM, Billing, Charging / OCS, Order Management, Middleware / API Gateway and Identity systems Required Technical Skills • API-led architecture / microservices / middleware integration • REST / SOAP / event-driven integration • Cloud and hybrid architecture understanding • Security architecture basics (OAuth2, SSO, IAM) • SQL / data model understanding • Performance and scalability design • DevOps / CI-CD awareness • Agile delivery model experience Preferred Qualifications • Experience in telecom BSS / OSS ecosystems • Experience with TM Forum Open APIs • TOGAF certification • Cloud certifications (AWS / Azure / GCP) • Experience with vendors such as Amdocs, Huawei, Oracle, Salesforce, WSO2, MuleSoft, Adobe, etc. Soft Skills • Strong communication and presentation skills • Structured problem solving • Stakeholder management maturity • Ability to challenge constructively • Delivery-focused mindset • Strong documentation capability Success Measures • Quality and speed of solution design delivery • Smooth execution with fewer design defects • Faster time-to-market for digital initiatives • Reuse of architecture assets and APIs • Strong stakeholder satisfaction Solution Architect - Telecom Digital Channels in Dubai, United Arab Emirates Show more Show less

Minimum 7 years of experience in Solution Architecture / Technical Architecture roles. Strong experience within telecommunications operators or telecom technology vendors. Proven experience delivering digital channel platforms, such as mobile apps, self-service portals, eCommerce journeys, and omnichannel engagement platforms. Strong experience integrating with telecom systems: CRM, Billing, Charging / OCS, Order Management, Middleware / API Gateway and Identity systems.

Engage business stakeholders, product teams, and operations to understand functional and non-functional requirements; analyze business processes and customer journeys; convert business needs into architecture-ready solution requirements; design end-to-end solutions across digital channels and telecom ecosystems; produce architecture deliverables (SDD, HLD/LLD, integration diagrams, API specs); present solutions to Architecture Review Boards; ensure alignment with enterprise standards; work with development teams, vendors, QA, DevOps, and project managers during implementation; support SIT/UAT/go-live readiness; ensure delivered solutions match approved architecture; coordinate across business, IT, vendors, and external partners; communicate complex designs in business language; drive decisions and resolve cross-domain issues.