Salon Executive Receptionist

Salon Executive Receptionist — Dubai We are hiring on behalf of our client, Santa Monica Beauty Salon, a luxury beauty destination based in Dubai. They are looking for a polished and experienced Salon Executive Receptionist to be the face of their salon and ensure seamless daily operations. About the Role As the Salon Executive Receptionist, you will be the first and last impression for every client. Beyond front desk duties, you will play a key operational role — managing bookings, driving retail sales, tracking KPIs, and supporting the salon team to deliver an exceptional experience from the moment clients walk in. Key Responsibilities • Manage the daily opening and closing of the salon • Welcome clients and deliver an outstanding customer experience at all times • Handle appointments, phone calls, WhatsApp inquiries, and online bookings • Upsell salon services and retail products to maximise revenue • Monitor the appointment schedule to optimise therapist and stylist productivity • Manage cash transactions, POS, petty cash, and daily sales reconciliation • Prepare and submit daily sales and operational reports • Track KPIs including Average Ticket Value (ATV), Units per Transaction (UPT), retail sales, and team productivity • Supervise the reception team and support daily salon operations • Coordinate with the salon manager to ensure smooth workflow and resolve client concerns professionally • Maintain accurate client records and ensure precise data entry • Ensure the reception area and entire salon are always clean, organised, and professional • Support inventory coordination for front desk retail items and report stock requirements • Assist in achieving monthly sales targets through effective booking management and upselling Requirements • Minimum 5 years of experience in a beauty salon in Dubai • Previous experience in a senior receptionist or supervisory role • Strong knowledge of salon booking systems (Fresha experience is an advantage) • Excellent communication and customer service skills • Strong leadership, organisational, and problem-solving abilities • Proficient in Microsoft Office and preparing daily operational reports • Fluent in English; Arabic is an advantage • Professional appearance with a positive, proactive attitude • Immediate availability preferred Please send your cv to [email protected] if you think we can be a match. Show more Show less