Receptionist

Company Description SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure. Job Description As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand. Key Responsibilities: • Welcome and greet guests warmly, creating a positive first impression of the hotel. • Handle guest check-in and check-out processes accurately and efficiently. • Manage reservations, room assignments, and updates using the Property Management System (PMS). • Respond promptly and professionally to guest inquiries, requests, and complaints. • Provide information about hotel facilities, services, promotions, and local attractions. • Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences. • Maintain accurate records of guest information, billing, and payments. • Handle cash, credit card transactions, and POS operations accurately. • Assist in managing VIP guests and special requests to enhance guest satisfaction. • Uphold professional appearance, grooming, and SO/ brand service standards at all times. • Ensure compliance with health, safety, and hygiene policies at the front desk. • Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue. • Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required. Qualifications • Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred. • Strong communication and interpersonal skills with a guest-focused approach. • Excellent organizational skills and attention to detail. • Knowledge of PMS systems, reservations procedures, and front office operations. • Ability to multitask and work efficiently in a fast-paced environment. • Professional appearance, confident demeanor, and alignment with SO/ brand standards. • Fluency in English; additional languages are advantageous. • Problem-solving skills and the ability to handle guest complaints tactfully. • Flexible to work shifts, including weekends and holidays. Additional Information What awaits you... • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. • The ability to challenge the norm and work in an environment that is both creative and rewarding. • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. • A competitive package and plenty of development opportunities. Show more Show less

Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred. Strong communication and interpersonal skills with a guest-focused approach. Excellent organizational skills and attention to detail. Knowledge of PMS systems, reservations procedures, and front office operations. Ability to multitask and work efficiently in a fast-paced environment. Professional appearance, confident demeanor, and alignment with SO/ brand standards. Fluency in English; additional languages are advantageous. Problem-solving skills and the ability to handle guest complaints tactfully. Flexible to work shifts, including weekends and holidays.

Welcome and greet guests warmly, creating a positive first impression of the hotel. Handle guest check-in and check-out processes accurately and efficiently. Manage reservations, room assignments, and updates using the Property Management System (PMS). Respond promptly and professionally to guest inquiries, requests, and complaints. Provide information about hotel facilities, services, promotions, and local attractions. Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences. Maintain accurate records of guest information, billing, and payments. Handle cash, credit card transactions, and POS operations accurately. Assist in managing VIP guests and special requests to enhance guest satisfaction. Uphold professional appearance, grooming, and SO/ brand service standards at all times. Ensure compliance with health, safety, and hygiene policies at the front desk. Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue. Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.