Receptionist

Company Description SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure. Job Description As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand. Key Responsibilities: • Welcome and greet guests warmly, creating a positive first impression of the hotel. • Handle guest check-in and check-out processes accurately and efficiently. • Manage reservations, room assignments, and updates using the Property Management System (PMS). • Respond promptly and professionally to guest inquiries, requests, and complaints. • Provide information about hotel facilities, services, promotions, and local attractions. • Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences. • Maintain accurate records of guest information, billing, and payments. • Handle cash, credit card transactions, and POS operations accurately. • Assist in managing VIP guests and special requests to enhance guest satisfaction. • Uphold professional appearance, grooming, and SO/ brand service standards at all times. • Ensure compliance with health, safety, and hygiene policies at the front desk. • Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue. • Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required. Qualifications • Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred. • Strong communication and interpersonal skills with a guest-focused approach. • Excellent organizational skills and attention to detail. • Knowledge of PMS systems, reservations procedures, and front office operations. • Ability to multitask and work efficiently in a fast-paced environment. • Professional appearance, confident demeanor, and alignment with SO/ brand standards. • Fluency in English; additional languages are advantageous. • Problem-solving skills and the ability to handle guest complaints tactfully. • Flexible to work shifts, including weekends and holidays. Additional Information What awaits you... • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. • The ability to challenge the norm and work in an environment that is both creative and rewarding. • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. • A competitive package and plenty of development opportunities. Show more Show less