IT Infrastructure and Support Engineer

IT Infrastructure & Support Engineer Department: Information Technology Reports to: Head of IT / Chief Operating Officer (with functional coordination with BI Group Headquarters IT) Location: Dubai, UAE About Company BI Group is an international real estate developer delivering residential, commercial, and mixed-use developments. As we continue to expand our UAE operations, we are looking for a proactive and hands-on IT Infrastructure & Support Engineer who will ensure the reliability, security, and efficiency of all IT infrastructure supporting approximately 100 employees. This role is ideal for someone who enjoys being the go-to technical expert, taking ownership of everything IT-related within the office while working closely with both local vendors and the BI Group Headquarters IT team. Position Summary The IT Infrastructure & Support Engineer is responsible for the end-to-end management of the company's IT environment in the UAE. The role combines end-user support, infrastructure administration, enterprise networking, cloud collaboration tools, hardware lifecycle management, software licensing, office technology, and local IT projects. Acting as the primary IT owner for the Dubai office, the successful candidate will ensure the reliability, security, and continuous improvement of all technology supporting approximately 100 employees while collaborating closely with BI Group Headquarters IT and external technology partners. Key Responsibilities IT Operations & User Support · Provide first- and second-line IT support for all employees. · Troubleshoot hardware, software, operating system, and network issues. · Install, configure, and maintain Windows and macOS workstations. · Set up new employee workstations, laptops, monitors, peripherals, and mobile devices. · Support onboarding and offboarding from an IT perspective. · Resolve incidents promptly while maintaining high service levels. · Provide remote and on-site technical support when required. Infrastructure & Network Management · Maintain, monitor, and continuously improve the office network infrastructure. · Configure, manage, and troubleshoot: o Routers o Switches o Firewalls o VPN connectivity o Enterprise Wi-Fi infrastructure o Mesh Wi-Fi networks (Ubiquiti, Aruba, TP-Link, or similar solutions) · Ensure stable, secure, and high-performance internet connectivity throughout the office. · Maintain local servers, NAS storage, and shared resources (where applicable). · Support and perform basic administration of Access Control Systems (ACS: card readers, turnstiles, biometric systems, access logs), coordinating with vendors when required. · Support Etisalat Corporate Internet (CIP) services, including basic VoIP, SIP telephony, routing, and troubleshooting. · Coordinate with internet service providers and infrastructure vendors. · Assist Headquarters IT in implementing global infrastructure standards and security policies. Hardware & Equipment Management · Take ownership of all company IT equipment, including: o Laptops o Desktop computers o High-performance engineering and design workstations o Monitors o TVs and digital displays o Meeting room equipment o Video conferencing systems o Printers and scanners o Mobile devices o Network equipment o Accessories and peripherals · Responsibilities include: o Procurement recommendations o Installation and configuration o Preventive maintenance o Repairs and troubleshooting o Warranty management o Replacement planning o Asset lifecycle management o Hardware diagnostics for high-performance workstations, including GPU, RAM, storage, and system performance bottleneck analysis IT Asset & License Management · Maintain accurate records of all IT assets, including: o Hardware inventory o Software inventory o Serial numbers o Asset assignments o Warranty periods o Purchase history o Lifecycle status · Manage software licensing by: o Tracking license renewals o Monitoring compliance o Managing subscriptions o Optimizing license utilization o Preventing expired licenses Systems Administration & Business Applications · Install, configure, maintain, and support business applications across the organization. · Manage Microsoft 365 administration. · Configure user accounts and permissions. · Support Microsoft Teams, Outlook, SharePoint, OneDrive, and collaboration services. · Support cloud-based business applications including Adobe Creative Cloud, Figma, Autodesk products, and other SaaS collaboration platforms used across design, engineering, and corporate teams. · Assist with Active Directory and Microsoft Entra ID (Azure AD) administration where applicable. · Perform software deployment, updates, security patching, and application lifecycle management. · Maintain backup procedures in coordination with Headquarters IT. Office Technology Management · Ensure all office technology functions reliably, including: · Conference room AV systems · Meeting room displays · Presentation equipment · Video conferencing systems · Smart TVs · Wireless presentation tools · Provide technical support durin