Principal Business Analyst – Digital Onboarding & Process Transformation

Greetings, We have an immediate opening for a Principal Business Analyst – Digital Onboarding & Process Transformation at Synechron in Abu Dhabi. • Role: Principal Business Analyst – Digital Onboarding & Process Transformation • Experience: 10+ Years • Location: Abu Dhabi • Department: Wallet Products • Domain: Retail Banking ( Mandate) About Company: Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community. Synechron: Technology and AI Consulting for Business Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses. Diversity, Equity, and Inclusion Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity. We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together. Job Descriptions: Overview: We are seeking an experienced Principal Business Analyst – Digital Onboarding & Process Transformation to lead strategic business transformation initiatives across the Wallet and Banking ecosystem. The role is responsible for driving digital onboarding, KYC transformation, process automation, STP enablement, regulatory compliance, and customer journey digitization. Key Responsibilities: • Lead end-to-end digital onboarding, KYC/KYB, customer lifecycle and compliance transformation initiatives. • Drive conversion of manual and offline processes into digital self-service and Straight Through Processing (STP) journeys. • Design digital onboarding journeys leveraging eKYC, Emirates ID, biometrics, OCR, AML screening, sanctions screening and risk scoring. • Partner with Product, Operations, Compliance, Risk, Fraud and Technology teams to define future-state operating models. • Develop BRDs, FRDs, user stories, process flows, customer journey maps and solution blueprints. • Lead process re-engineering initiatives to improve customer experience, efficiency and regulatory compliance. • Identify automation opportunities using AI, workflow platforms and intelligent document processing solutions. • Support strategic initiatives across Wallet, Payments, Lending, Universal Account and Digital Banking domains. • Lead UAT activities and ensure delivered solutions meet business requirements and acceptance criteria. • Drive Agile ceremonies including sprint planning, backlog grooming and release readiness. • Define and monitor KPIs including onboarding conversion, STP rates, turnaround time and operational efficiency. • Provide mentorship and leadership to business analysts and project teams. • Present recommendations, business cases and transformation roadmaps to senior management. Requirements: • 10–12+ years of experience in Business Analysis, Product Delivery or Digital Transformation within Banking, Payments or FinTech. • Strong experience in digital onboarding, KYC/KYB, AML, customer due diligence and regulatory compliance. • Proven experience leading process digitization and STP transformation initiatives. • Strong understanding of digital wallets, payments, lending products and API integrations. • Experience with JIRA, Confluence, Figma, Visio and process modelling tools. • Strong stakeholder management and leadership capabilities. • Exposure to AI, Generative AI and intelligent automation technologies. • CBAP, PMI-PBA, Agile or similar certifications preferred. Show more Show less

10–12+ years of experience in Business Analysis, Product Delivery or Digital Transformation within Banking, Payments or FinTech. Strong experience in digital onboarding, KYC/KYB, AML, customer due diligence and regulatory compliance. Proven experience leading process digitization and STP transformation initiatives. Strong understanding of digital wallets, payments, lending products and API integrations. Experience with JIRA, Confluence, Figma, Visio and process modelling tools. Strong stakeholder management and leadership capabilities. Exposure to AI, Generative AI and intelligent automation technologies. CBAP, PMI-PBA, Agile or similar certifications preferred.

Lead end-to-end digital onboarding, KYC/KYB, customer lifecycle and compliance transformation initiatives. Drive conversion of manual and offline processes into digital self-service and Straight Through Processing (STP) journeys. Design digital onboarding journeys leveraging eKYC, Emirates ID, biometrics, OCR, AML screening, sanctions screening and risk scoring. Partner with Product, Operations, Compliance, Risk, Fraud and Technology teams to define future-state operating models. Develop BRDs, FRDs, user stories, process flows, customer journey maps and solution blueprints. Lead process re-engineering initiatives to improve customer experience, efficiency and regulatory compliance. Identify automation opportunities using AI, workflow platforms and intelligent document processing solutions. Support strategic initiatives across Wallet, Payments, Lending, Universal Account and Digital Banking domains. Lead UAT activities and ensure delivered solutions meet business requirements and acceptance criteria. Drive Agile ceremonies including sprint planning, backlog grooming and release readiness. Define and monitor KPIs including onboarding conversion, STP rates, turnaround time and operational efficiency. Provide mentorship and leadership to business analysts and project teams. Present recommendations, business cases and transformation roadmaps to senior management.