Customer Service & Sales Specialist

A leading online retailer specialising in precious metals is seeking a Customer Service and Sales Specialist to become the trusted voice for clients making investment decisions. This is an exciting opportunity to join a reputable organisation where your ability to nurture new customers, provide exceptional guidance, and build lasting client relationships will be highly valued. You will play a pivotal role in supporting customers through every step of their purchasing journey, ensuring they feel informed, confident, and supported at all times. The company offers a collaborative environment with clear pathways for career progression, including the potential to move into a team leadership position. With full training provided on systems and processes, you will have the opportunity to further develop your skills while working closely with experienced colleagues across operations and logistics. Flexible working arrangements are available when required, making this an ideal role for someone who values professional growth. Why join this opportunity? • Join a respected Dubai-based online retailer of precious metals and become the first point of contact for clients making investment purchases. • Benefit from comprehensive training, ongoing support, and opportunities to progress into leadership roles within a collaborative and knowledgeable team environment. • Enjoy flexible working options, alongside a stable full-time schedule based in modern offices in Dubai. What you'll do As a Customer Service and Sales Specialist, you will be at the heart of the client experience for individuals investing in precious metals. Your day-to-day activities will involve guiding customers through their purchase decisions over the phone, managing orders with precision on digital platforms, handling inventory reservations diligently, applying regulatory checks during onboarding, and collaborating seamlessly with operations teams to ensure flawless delivery. Success in this role comes from your ability to communicate warmly yet professionally, maintain rigorous attention to detail across multiple tasks, resolve payment or order issues swiftly, and foster trust that encourages repeat business. You will: • Respond promptly and professionally to inbound customer calls and enquiries regarding precious metals products, ensuring every interaction is handled with care and attention. • Guide prospective buyers through the entire purchasing process by nurturing warm leads, answering questions, and facilitating high-value transactions in a service-led manner. • Accurately process orders using the company's digital platforms and related systems, maintaining meticulous records throughout the transaction lifecycle. • Manage stock reservations efficiently by tracking inventory levels, following up with customers who have reserved items but not yet completed payment, and ensuring accurate order fulfilment. • Support clients through payment procedures by understanding payment systems, resolving issues, and providing clear guidance as needed. • Apply Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures during onboarding and order processing in accordance with company policy and UAE regulatory requirements. • Build strong professional relationships with clients so they feel informed, reassured, and confident when making high-value purchases or returning for future transactions. • Handle after-sales queries efficiently by providing timely follow-ups, updating customer records accurately, and ensuring all concerns are addressed promptly. • Collaborate closely with internal teams, including operations and logistics, to coordinate seamless order fulfilment and delivery. • Contribute positively to the team environment by sharing knowledge, supporting colleagues, and participating in continuous improvement initiatives. What you bring To excel in this role, you will bring proven experience from previous positions where delivering exceptional customer service was paramount-ideally within sectors such as financial services, luxury retail, investment services, or other trust-based environments. Any e-commerce experience will be a big plus. Your natural empathy enables you to connect easily with people from diverse backgrounds, while your organisational skills ensure no detail is overlooked. You will have: • Fluency in spoken and written English; proficiency in Arabic or Hindi is highly desirable. • A minimum of 2-3 years' experience in customer service, sales support, or another client-facing role where relationship building was key to success. • Exceptional verbal communication skills and a professional, reassuring telephone manner. • Confidence using software platforms for order management or e-commerce systems; previous experience is advantageous, although comprehensive training will be provided. • Strong organisational abilities and proven accuracy when managing inventory or reservation processes. • Experience guiding high-value transactions through completion using a consultative, service-oriented approach. • The ability to support customers with payment-related queries and digital payment systems. • Meticulous attention to detail when applying KYC/AML procedures and maintaining accurate records. • Excellent interpersonal skills and the ability to build trust-based relationships with both clients and colleagues. What sets this company apart This organisation has established itself as a trusted online retailer specialising in precious metals investments. Employees benefit from a culture built on mutual respect, open communication, and shared success, where individual contributions are recognised and valued. The company invests significantly in employee development through training programmes designed to build product knowledge and industry expertise. Flexible working arrangements are available when required, allowing employees to balance personal commitments while continuing to progress professionally. Based in modern Dubai offices, the business offers a collaborative and supportive environment where team members have the opportunity to learn from ambitious colleagues and contribute meaningfully to exceptional client experiences. What's next? If you are ready to take your customer service expertise in an exciting new direction, supporting clients with investment purchases, this could be your ideal next step. Apply today by clicking on the link below and take the next step in your career journey. Show more Show less

2-3 years' experience in customer service, sales support, or another client-facing role where relationship building was key to success. Fluent written and spoken English; proficiency in Arabic or Hindi is highly desirable. Confidence using software platforms for order management or e-commerce systems. Strong organizational abilities with meticulous records management. Experience guiding high-value transactions through completion using a consultative, service-oriented approach. Experience applying KYC/AML procedures during onboarding and order processing in line with regulatory requirements.

Respond to inbound customer inquiries regarding precious metals products; guide prospective buyers through the purchasing process; accurately process orders using digital platforms; manage stock reservations and inventory levels; support customers with payment procedures and resolve related issues; apply KYC/AML procedures during onboarding and order processing; build and maintain relationships with clients; handle after-sales queries and maintain accurate customer records; collaborate with operations and logistics to ensure seamless order fulfilment; contribute to continuous improvement and share knowledge with the team.