Senior Manager, Training Operations

Job Purpose Calling all Emiratis! A very rare opportunity has arisen with one of our key Dubai Government clients who are looking for a very strong Emirati to lead and manage end-to-end logistics, operations, and budget governance for a Government entity training center to ensure seamless program delivery, efficient resource utilization, and high stakeholder satisfaction. Drive operational excellence through innovation, partnerships, and alignment with international best practices. Key Responsibilities Strategy & Planning • Develop and implement logistics and operations policies, processes, and frameworks. • Translate operational plans into actionable priorities and monitor performance KPIs. • Produce regular reports on logistics quality and participant satisfaction. • Establish strategic partnerships with internal stakeholders and external training/logistics providers. • Conduct benchmarking against international standards to support continuous improvement. Operations Management • Oversee planning and execution of training programs, events, and related logistics. • Manage facility operations including scheduling, visitor management, and reception services. • Coordinate access, security approvals, and stakeholder communications. • Collaborate with procurement, finance, and vendors to deliver logistics, hospitality, and technical services. • Ensure effective internal and external communication campaigns. • Manage document control and electronic archiving systems. • Oversee budget planning, expenditure tracking, and approvals. • Support asset management and operational decision-making processes. • Lead, coach, and develop team members to achieve high performance. Continuous Improvement & Innovation • Enhance systems and optimize the use of learning technologies. • Analyze performance data, satisfaction metrics, and benchmarking insights to improve processes. • Drive innovation initiatives to enhance operational efficiency and service quality. Key Requirements • Education: Bachelor’s degree in Business Administration, Logistics, Operations, HR, or related field (Master’s preferred). • Experience: 12–14 years • Certifications (Preferred): Project Management (PMP/PRINCE2), Supply Chain/Logistics (e.g., CSCP), or Learning Systems certifications. Core Competencies • Operations & logistics management • Budgeting and financial planning • Governance and compliance • Training and learning center management • Project and program management • Quality management and continuous improvement • Stakeholder management and communication • Innovation and service excellence Show more Show less

Education: Bachelor’s degree in Business Administration, Logistics, Operations, HR, or related field (Master’s preferred). Experience: 12–14 years. Certifications (Preferred): Project Management (PMP/PRINCE2), Supply Chain/Logistics (e.g., CSCP), or Learning Systems certifications.

Strategy & Planning: Develop and implement logistics and operations policies, processes, and frameworks; translate operational plans into actionable priorities and monitor performance KPIs; produce regular reports on logistics quality and participant satisfaction; establish strategic partnerships with internal stakeholders and external training/logistics providers; conduct benchmarking against international standards to support continuous improvement. Operations Management: Oversee planning and execution of training programs, events, and related logistics; manage facility operations including scheduling, visitor management, and reception services; coordinate access, security approvals, and stakeholder communications; collaborate with procurement, finance, and vendors to deliver logistics, hospitality, and technical services; ensure effective internal and external communication campaigns; manage document control and electronic archiving systems; oversee budget planning, expenditure tracking, and approvals; support asset management and operational decision-making processes; lead, coach, and develop team members to achieve high performance. Continuous Improvement & Innovation: Enhance systems and optimize the use of learning technologies; analyze performance data, satisfaction metrics, and benchmarking insights to improve processes; drive innovation initiatives to enhance operational efficiency and service quality.