Business Excellence Specialist - Automotive

KEY DUTIES AND RESPONSIBILITIES: • Support the planning, coordination, and execution of business projects while ensuring timelines and deliverables are achieved. • Support process modeling facilitation, process optimization, and workflow improvement initiatives across business operations, with Process Modeling and Project Management treated as core and primary responsibilities of the role. • Assist cross-functional teams in addressing operational challenges and implementing process improvements and best practices. • Coordinate with Sales and Aftersales to ensure compliance with company policies, operational standards, and brand guidelines. • Monitor and analyze dealership KPIs and operational performance metrics, identifying trends and recommending improvement opportunities. • Support the enhancement of dealership operations, including inventory management, customer experience, and service quality standards. • Collect, analyze, and interpret operational data to identify risks, opportunities, and areas for operational improvement. • Prepare regular management reports, dashboards, and business updates supported by analytical insights and recommendations. • Assist in maintaining and improving reporting tools, dashboards, and operational tracking systems to enhance data visibility and decision-making. • Ensure the accuracy and integrity of operational, sales, and service reporting processes. • Support project planning activities, including defining project scope, objectives, timelines, and stakeholder requirements. • Track project progress and escalate any risks, delays, or deviations from agreed objectives to management. • Assist in the implementation of digital and operational solutions aimed at improving operational efficiency and customer journey experience. • Review and verify contracts, documentation, and operational paperwork to ensure compliance with legal, company, and brand requirements. • Support the monitoring and maintenance of Service Level Agreements (SLAs) and operational compliance metrics. • Promote adherence to service standards and the use of genuine parts across operational activities. • Engage and coordinate with OEM stakeholders while supporting operational alignment, reporting requirements, and business initiatives. • Act as a liaison between departments to facilitate effective communication, coordination, and workflow management. • Foster a culture of collaboration, accountability, and continuous improvement across teams. • Demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements within a fast-paced environment. • Provide administrative and operational support to ensure the smooth execution of daily business activities. • Uphold company values, maintain professionalism, and exercise sound judgment in all business interactions and decisions. • Perform any additional duties assigned by management in line with business requirements and operational needs. WORK EXPERIENCE: • Minimum of 5–8 years of relevant experience in business operations, operational support, process improvement, process modeling, or project coordination, preferably within the automotive industry or a similar fast-paced environment. • Mandatory UAE Automotive industry experience. • Experience in dealership operations, performance reporting, KPI analysis, or cross-functional coordination will be considered an advantage. • Experience in engaging and managing interactions with OEM stakeholders is required. • Candidate must demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements in a fast-paced environment. EDUCATIONAL QUALIFICATION: • Bachelor’s degree in Business Administration, Operations Management, or a related field. • Additional certifications in operations management, business analytics, project management, process modeling, BPMN, or process improvement would be an added advantage. STRONGLY PREFERRED SKILLS: • Project Management tools (e.g., JIRA). • BPMN/process modelling tools (e.g., IBM Blueworks). • Power BI and similar analytics/reporting tools. • Advanced PowerPoint and executive-level presentation skills. Show more Show less

Minimum of 5–8 years of relevant experience in business operations, operational support, process improvement, process modeling, or project coordination, preferably within the automotive industry or a similar fast-paced environment. Mandatory UAE Automotive industry experience. Experience in dealership operations, performance reporting, KPI analysis, or cross-functional coordination will be considered an advantage. Experience in engaging and managing interactions with OEM stakeholders is required. Candidate must demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements in a fast-paced environment. Educational qualifications include a Bachelor’s degree in Business Administration, Operations Management, or a related field. Additional certifications in operations management, business analytics, project management, process modeling, BPMN, or process improvement would be an added advantage.

Key duties and responsibilities: • Support the planning, coordination, and execution of business projects while ensuring timelines and deliverables are achieved. • Support process modeling facilitation, process optimization, and workflow improvement initiatives across business operations, with Process Modeling and Project Management treated as core and primary responsibilities of the role. • Assist cross-functional teams in addressing operational challenges and implementing process improvements and best practices. • Coordinate with Sales and Aftersales to ensure compliance with company policies, operational standards, and brand guidelines. • Monitor and analyze dealership KPIs and operational performance metrics, identifying trends and recommending improvement opportunities. • Support the enhancement of dealership operations, including inventory management, customer experience, and service quality standards. • Collect, analyze, and interpret operational data to identify risks, opportunities, and areas for operational improvement. • Prepare regular management reports, dashboards, and business updates supported by analytical insights and recommendations. • Assist in maintaining and improving reporting tools, dashboards, and operational tracking systems to enhance data visibility and decision-making. • Ensure the accuracy and integrity of operational, sales, and service reporting processes. • Support project planning activities, including defining project scope, objectives, timelines, and stakeholder requirements. • Track project progress and escalate any risks, delays, or deviations from agreed objectives to management. • Assist in the implementation of digital and operational solutions aimed at improving operational efficiency and customer journey experience. • Review and verify contracts, documentation, and operational paperwork to ensure compliance with legal, company, and brand requirements. • Support the monitoring and maintenance of Service Level Agreements (SLAs) and operational compliance metrics. • Promote adherence to service standards and the use of genuine parts across operational activities. • Engage and coordinate with OEM stakeholders while supporting operational alignment, reporting requirements, and business initiatives. • Act as a liaison between departments to facilitate effective communication, coordination, and workflow management. • Foster a culture of collaboration, accountability, and continuous improvement across teams. • Demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements within a fast-paced environment. • Provide administrative and operational support to ensure the smooth execution of daily business activities. • Uphold company values, maintain professionalism, and exercise sound judgment in all business interactions and decisions. • Perform any additional duties assigned by management in line with business requirements and operational needs.