Guest Relations Officer - Hiring UAE National

Key Responsibilities • Welcome and assist guests in a professional and friendly manner. • Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution. • Build positive relationships with guests and provide personalized service. • Coordinate with housekeeping, operations, maintenance, and other departments to ensure guest needs are met. • Handle guest check-in/check-out processes (where applicable). • Maintain accurate guest records and update relevant systems. • Assist in VIP guest handling, special requests, and event coordination. • Monitor guest feedback and recommend service improvements. • Ensure compliance with company policies, service standards, and health & safety regulations. • Prepare daily reports and maintain documentation related to guest interactions. Qualifications & Experience • Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. • 2–5 years of experience in Guest Relations, Customer Service, Front Office, or Hospitality. • Experience in hotels, resorts, leisure attractions, healthcare, or premium customer service environments is preferred. Show more Show less

Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. 2–5 years of experience in Guest Relations, Customer Service, Front Office, or Hospitality. Experience in hotels, resorts, leisure attractions, healthcare, or premium customer service environments is preferred.

Welcome and assist guests in a professional and friendly manner. Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution. Build positive relationships with guests and provide personalized service. Coordinate with housekeeping, operations, maintenance, and other departments to ensure guest needs are met. Handle guest check-in/check-out processes (where applicable). Maintain accurate guest records and update relevant systems. Assist in VIP guest handling, special requests, and event coordination. Monitor guest feedback and recommend service improvements. Ensure compliance with company policies, service standards, and health & safety regulations. Prepare daily reports and maintain documentation related to guest interactions.