Arabia Customer Service Specialist

Job Description Job Purpose This role exists to focus more on our customers and drive customer centricity agenda Because here, we don’t just hire for jobs. We invite you to be part of something bigger. Key Responsibilities • Drive Number 1 Supplier agenda program • Monitor shipments generation centrally for Arabia • Monitor weeks coverage status across Arabia • Coordinate loss tree analysis and corrective action plans with stakeholders • Track and improve customer service KPIs (service level, OTIF, case fill rate) • Lead cross-functional alignment between demand, supply, and CX teams • Identify service gaps and proactively drive continuous improvement actions Required Qualifications • Analytical skills • Finance acumen • Data-driven mindset • Strong problem-solving and decision-making ability • Advanced Excel and reporting skills (Power BI is a plus) • Ability to manage multiple stakeholders and priorities Preferred Qualifications • Planning experience (demand/supply) • Customer service / CX background • FMCG / CPG industry exposure • Experience with SAP or similar ERP systems • Knowledge of supply chain KPIs and performance tracking Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. Job Details Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.unilever.com Job Function: Customer Service Company Industry/ Sector: Other What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected]. Show more Show less

Required Qualifications: Analytical skills; Finance acumen; Data-driven mindset; Strong problem-solving and decision-making ability; Advanced Excel and reporting skills (Power BI is a plus); Ability to manage multiple stakeholders and priorities. Preferred Qualifications: Planning experience (demand/supply); Customer service / CX background; FMCG / CPG industry exposure; Experience with SAP or similar ERP systems; Knowledge of supply chain KPIs and performance tracking.

Drive Number 1 Supplier agenda program; Monitor shipments generation centrally for Arabia; Monitor weeks coverage status across Arabia; Coordinate loss tree analysis and corrective action plans with stakeholders; Track and improve customer service KPIs (service level, OTIF, case fill rate); Lead cross-functional alignment between demand, supply, and CX teams; Identify service gaps and proactively drive continuous improvement actions.