Executive Assistant

Mandarin Oriental Downtown, Dubai is looking for an Executive Assistant to join our Executive Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027. About The Job Based at the Mandarin Oriental Downtown, Dubai within the Executive Office in Dubai, the Executive Assistant is responsible to provide high-level administrative and operational support to the General Manager and Executive Office, ensuring efficient coordination, effective communication, and seamless day-to-day operations in line with luxury hospitality standards. Executive Assistant reports to the General Manager. As an Executive Assistant, you will be responsible for the following duties: • Adhere strictly to all company policies, legal requirements, ethical standards, and operational guidelines while maintaining professionalism and integrity. • Protect confidential information and ensure responsible use of systems, technology, and resources at all times. • Promote a positive, inclusive, and high-performing workplace culture aligned with People & Culture strategies. • Provide high-level administrative support to the General Manager, including managing schedules, communications, reports, and executive office coordination. • Ensure efficient day-to-day operations of the Executive Office, acting as a key liaison for internal and external stakeholders and supporting leadership activities. • Coordinate meetings, VIP engagements, and guest interactions with discretion and excellence, while supporting cross-functional collaboration and business initiatives. As An Executive Assistant, We Expect From You • Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with at least 4 years’ experience in a similar role within luxury or high-end environments. • Proven track record of supporting senior executives or General Manager-level leadership, ideally within the UAE or GCC region. • Strong knowledge of luxury service standards and hotel operations, with the ability to thrive in a fast-paced, demanding environment. • Excellent organizational, prioritization, and multitasking abilities, with flexibility to adapt working hours as needed. • Outstanding communication and interpersonal skills, with fluency in English (Arabic or additional languages considered advantageous) and high cultural sensitivity. • Advanced Microsoft Office proficiency, strong attention to detail, problem-solving skills, and the ability to work independently while collaborating effectively with senior stakeholders. Our commitment to you • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free. • Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability. We’re Fans. Are you? Show more Show less

Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with at least 4 years’ experience in a similar role within luxury or high-end environments. Proven track record of supporting senior executives or General Manager-level leadership, ideally within the UAE or GCC region. Strong knowledge of luxury service standards and hotel operations, with the ability to thrive in a fast-paced, demanding environment. Excellent organizational, prioritization, and multitasking abilities, with flexibility to adapt working hours as needed. Outstanding communication and interpersonal skills, with fluency in English (Arabic or additional languages considered advantageous) and high cultural sensitivity. Advanced Microsoft Office proficiency, strong attention to detail, problem-solving skills, and the ability to work independently while collaborating effectively with senior stakeholders.

Adhere strictly to all company policies, legal requirements, ethical standards, and operational guidelines while maintaining professionalism and integrity. Protect confidential information and ensure responsible use of systems, technology, and resources at all times. Promote a positive, inclusive, and high-performing workplace culture aligned with People & Culture strategies. Provide high-level administrative support to the General Manager, including managing schedules, communications, reports, and executive office coordination. Ensure efficient day-to-day operations of the Executive Office, acting as a key liaison for internal and external stakeholders and supporting leadership activities. Coordinate meetings, VIP engagements, and guest interactions with discretion and excellence, while supporting cross-functional collaboration and business initiatives.