Hotel Manager

Mandarin Oriental Downtown, Dubai is looking for a Hotel Manager to join our Executive Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027. About The Job Based at the Mandarin Oriental Downtown, Dubai within the Executive Office in Dubai, the Hotel Manager is responsible to oversee the operations of the hotel and provide professional advisory and executive support to the General Manager. Hotel Manager reports to the General Manager. As a Hotel Manager, you will be responsible for the following duties: • Leading the day-to-day hotel operations, ensuring the delivery of exceptional and consistent guest experiences across all touchpoints • Driving operational strategy in alignment with the hotel’s business objectives, with a strong focus on service excellence, efficiency, and continuous improvement • Executing strategic initiatives in collaboration with the General Manager and key stakeholders, providing structured feedback and operational insights • Ensuring strong performance across all operational departments, including Rooms, Food & Beverage, Spa & Wellness, and Residences (if applicable) • Partnering closely with the Director of Residences to maximise integration and alignment between hotel and branded residences operations • Developing and mentoring department heads and emerging leaders, using structured performance management tools to drive accountability and growth • Building strong relationships with key internal and external stakeholders, including ownership, corporate teams, and local partners • Driving the hotel’s positioning within the Dubai market through strong awareness of competitors, guest trends, and evolving luxury expectations • Supporting community engagement initiatives and representing the hotel within the local business and hospitality community • Ensuring full compliance with company policies, brand standards, and local regulatory requirements As a Hotel Manager, We Expect From You • Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra-luxury hotel environment • Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable • Demonstrated ability to lead large, multicultural teams in a dynamic, fast-paced environment • Solid commercial awareness, with the ability to balance operational excellence with financial performance • Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels • Highly organised, adaptable, and detail-oriented, with a hands-on leadership style • A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values Our commitment to you • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free. • Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability. We’re Fans. Are you? Show more Show less

Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra-luxury hotel environment; Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable; Demonstrated ability to lead large, multicultural teams in a dynamic, fast-paced environment; Solid commercial awareness, with the ability to balance operational excellence with financial performance; Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels; Highly organised, adaptable, and detail-oriented, with a hands-on leadership style; A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values

Leading the day-to-day hotel operations, ensuring the delivery of exceptional and consistent guest experiences across all touchpoints; Driving operational strategy in alignment with the hotel’s business objectives, with a strong focus on service excellence, efficiency, and continuous improvement; Executing strategic initiatives in collaboration with the General Manager and key stakeholders, providing structured feedback and operational insights; Ensuring strong performance across all operational departments, including Rooms, Food & Beverage, Spa & Wellness, and Residences (if applicable); Partnering closely with the Director of Residences to maximise integration and alignment between hotel and branded residences operations; Developing and mentoring department heads and emerging leaders, using structured performance management tools to drive accountability and growth; Building strong relationships with key internal and external stakeholders, including ownership, corporate teams, and local partners; Driving the hotel’s positioning within the Dubai market through strong awareness of competitors, guest trends, and evolving luxury expectations; Supporting community engagement initiatives and representing the hotel within the local business and hospitality community; Ensuring full compliance with company policies, brand standards, and local regulatory requirements