Sofitel
Job Description MAIN DUTIES: Administration • Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy. • Having good knowledge of his duty’s and responsibilities, basic cooking skills and appropriate taste for the dishes • Assists in establishing the identity of the outlet by providing the standards of food presentation required by each outlet. • Is aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follows the procedures at all times. • Maintains and cleans all work areas, kitchen equipment and utensils to the high standards of cleanliness and hygiene required by the hotel. • Co-ordinates with colleagues whenever necessary regarding operational problems. • Is familiar with the operational procedures of all equipment in the kitchen and operates them in the correct manner to ensure the maximum efficiency and personal safety. • To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations. • Participates in regular meetings and briefings as may be scheduled. • Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel. Financial And Revenue Responsibilities • To ensure that each kitchen runs at an acceptable food cost. • Minimize wastage • Applying fifo procedures Training and Human Resources • To attend training and meetings as and when required. • Participates in any scheduled training and development program that may improve personal or departmental standards. • Provide training to commi’s and ensure their knowledge about kitchen standards is up to required level. • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. • Treat complaints of harassment and discrimination promptly and confidentially. • Treat customers and colleagues from all cultural groups with respect and sensitivity. • Identify and deal with issues which may cause cross cultural conflict or misunderstanding. Guest Service Responsibilities • Ensures that guest needs and expectations are met by providing a consistently high standard of food preparation and presentation. Miscellaneous • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. • To provide friendly, courteous and professional service at all times. • To maintain good working relationships with colleagues and all other departments. • To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. • To comply with local legislation as required. • To respond to any changes in the department as dictated by the needs of the hotel. • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. • All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. • All Heartists may be assigned to other duties in the hotel as and when required by business levels. General Duties Health and Safety • Ensure that all potential and real Hazards are reported immediately and rectified • Be fully conversant with all departmental Fire, Emergency and Bomb procedures • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others • Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. Confidentiality • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. To Be Fully Conversant With • Hotel fire procedures • Hotel security procedures • Hotel Health and Safety policy and procedures • Hotel Facilities and attractions • Hotel standards of operation and departmental procedures • Sofitel Keys of Luxury and Appearance guidelines • Sofitel “BE Magnifique” vision and its corresponding strategies • Methods of accepted payment of the company Short and long term company marketing promotions Show more Show less
MAIN DUTIES: Administration – Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy; Having good knowledge of his duty’s and responsibilities, basic cooking skills and appropriate taste for the dishes; Assists in establishing the identity of the outlet by providing the standards of food presentation required by each outlet; Is aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follows the procedures at all times; Maintains and cleans all work areas, kitchen equipment and utensils to the high standards of cleanliness and hygiene required by the hotel; Co-ordinates with colleagues whenever necessary regarding operational problems; Is familiar with the operational procedures of all equipment in the kitchen and operates them in the correct manner to ensure the maximum efficiency and personal safety; To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations; Participates in regular meetings and briefings as may be scheduled; Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel. Financial And Revenue Responsibilities – To ensure that each kitchen runs at an acceptable food cost; Minimize wastage; Applying fifo procedures. Training and Human Resources – To attend training and meetings as and when required; Participates in any scheduled training and development program that may improve personal or departmental standards; Provide training to commi’s and ensure their knowledge about kitchen standards is up to required level; Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation; Treat complaints of harassment and discrimination promptly and confidentially; Treat customers and colleagues from all cultural groups with respect and sensitivity; Identify and deal with issues which may cause cross cultural conflict or misunderstanding. Guest Service Responsibilities – Ensures that guest needs and expectations are met by providing a consistently high standard of food preparation and presentation. Miscellaneous – To report for duty punctually wearing the correct uniform and name tag; To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards; To provide friendly, courteous and professional service at all times; To maintain good working relationships with colleagues and all other departments; To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety; To comply with local legislation as required; To respond to any changes in the department as dictated by the needs of the hotel; To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. Health and Safety – Ensure that all potential and real Hazards are reported immediately and rectified; Be fully conversant with all departmental Fire, Emergency and Bomb procedures; Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees; Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.; Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others; Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. Confidentiality – Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy; Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. To Be Fully Conversant With – Hotel fire procedures; Hotel security procedures; Hotel Health and Safety policy and procedures; Hotel Facilities and attractions; Hotel standards of operation and departmental procedures; Sofitel Keys of Luxury and Appearance guidelines; Sofitel “BE Magnifique” vision and its corresponding strategies; Methods of accepted payment of the company.
AED 9,000 – 15,000/mo