Receptionist

DROOL GROUP Receptionist Location: Dubai, UAE | Full-Time Position Pet Services Group About Us We are one of the fastest-growing and leading pet services groups in the UAE, bringing together grooming, boarding, daycare, training, transport, retail, and veterinary care under one connected ecosystem of facilities across Dubai, Abu Dhabi, and Sharjah. Our philosophy is built on service excellence, operational discipline, innovation, and genuine care for every pet and pet parent who walks through our doors. We are seeking a highly professional, emotionally intelligent, and service-oriented Receptionist who genuinely loves animals to join our team and serve as the first point of contact for our clients and their pets. Role Summary The Receptionist plays a key role in managing client experience and front-desk flow across our pet services ecosystem, in a fast-paced, animal-centered environment. This is not just an administrative role — it requires strong emotional intelligence, professionalism under pressure, attention to detail, comfort around animals of all sizes and temperaments, and a genuine commitment to service excellence. Above all, this is an outward-facing, relationship-first role: we're looking for someone who builds real rapport with clients and their pets over time, not just someone who processes transactions. Key Responsibilities 1. Client Relationships & Front Desk Management • Build genuine, lasting relationships with clients and their pets — this is the heart of the role, not a side effect of it • Greet clients — and their pets — in a professional, calm, and welcoming manner • Remember client and pet preferences, histories, and quirks to personalize every visit • Proactively check in with regular clients and follow up after appointments or stays • Manage phone calls, WhatsApp messages, emails, and inquiries • Schedule, confirm, and coordinate appointments and bookings across our services • Provide accurate information about our full range of services • Ensure every client interaction reflects professionalism and care 2. Service Coordination Support • Coordinate between groomers, trainers, boarding/daycare staff, veterinary teams, and clients • Manage client and pet flow, and appointment prioritization • Provide empathetic updates to clients regarding their pets' stay or visit • Support smooth daily operations and reduce waiting times 3. Administrative Excellence • Maintain accurate client and pet records • Ensure proper documentation, filing, and data entry • Support reception systems, emails, and administrative coordination • Maintain high standards of organization and accuracy • Use booking systems, WhatsApp automation, and other AI-powered tools as part of daily workflow 4. Billing & Financial Processing • Process invoices, payments, and receipts accurately • Maintain transaction records and financial documentation • Support basic reporting and bookkeeping tasks • Ensure transparency and accuracy in all transactions 5. Environment & Service Standards • Maintain a clean, calm, and professional reception area • Ensure clients and pets feel safe, comfortable, and supported • Uphold our service standards in communication and behaviour • Promote a culture of teamwork and service excellence • Be comfortable and confident around dogs and cats of all breeds, sizes, and temperaments throughout the workday 6. Inventory & Vendor Coordination • Receive and verify deliveries, including expiry checks • Maintain stock records and system updates • Support product display and basic retail coordination • Assist with promotions when required Requirements • Previous experience in reception, customer service, or front desk roles • A natural relationship-builder — someone who is outward-focused, remembers people, and genuinely enjoys building rapport over repeated visits • Genuine love for dogs and cats, and comfort being around animals throughout the day • Strong English communication skills, spoken and written; additional languages are a plus • Ability to remain calm and professional under pressure • Strong organizational and multitasking skills • Proficiency in MS Office and communication tools; comfort with booking systems, WhatsApp automation, and openness to learning new AI-powered platforms • Experience in the pet industry, hospitality, or premium service environments is a plus, but not required • Female candidate preferred for client-facing role • We welcome applicants from diverse cultural and international backgrounds, including European, African, Arab, and other nationalities, reflecting our multicultural working environment What We Offer • Competitive and industry-aligned compensation package • Stable long-term employment with the fastest-growing pet services group in the UAE • Professional and structured working environment • Career development opportunities across a growing network of brands and facilities • Health and wellness benefits • UAE public holidays and paid leave • Exposure to a premium, multi-service pet care ecosystem — and lots of wagging tails Our Expectation This role represents the front line of our client experience. Every interaction shapes the client's trust in our services and the reputation of our group. To Apply Interested candidates are invited to submit their latest CV to: [email protected] Show more