Events & Group Sales Manager

Location: Abu Dhabi Department: Sales & Operations Reporting to: Assistant General Manager, Marketing & Events Manager Role Overview We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing essential support and leadership in daily operations management and event coordination to ensure a seamless, high-quality guest experience. Key Objectives Corporate Group Sales • Achieve and surpass annual sales targets across food, beverage, and room rental fees. • Generate, prepare, and present comprehensive proposals, sales contracts, and coordinate site inspection visits for potential clients. • Develop strategic action plans to effectively sell corporate event spaces. • Proactively identify and develop new markets and revenue streams, introducing innovative sales methods to exceed market objectives. • Work strategically with diverse business segments, including corporate, social, and associative groups. • Contribute to updating budget forecasting processes and provide requested sales reports and analytics. Event Coordination • Serve as the primary point of contact, ensuring quality, efficient, and prompt service for all group reservation and event inquiries from current and potential clients. • Coordinate, finalize, and meticulously communicate event and reservation details to all relevant internal departments. • Collaborate closely with the Operations Management team and kitchen concessionaires to guarantee a high level of client satisfaction. • Lead and manage the on-site operations for large-scale events, ensuring the strict adherence to all established service standards, company policies, and procedures. Operations Management • Execute the scheduled daily opening and closing procedures for the market, maintaining established standards and guidelines. • Support the general management team with various tasks necessary for the smooth and efficient daily operation of the market. • Actively engage with market clients (B2C and B2B) to gather feedback and ensure their satisfaction. • Maintain a primary focus on the quality of daily operations, enhancing customer engagement, and providing effective staff supervision. • Undertake any other related tasks as required by management Skills & Attributes • Experience: A minimum of 3 to 5 years of progressive experience in a similar sales, events, and/or operations management position. • Communication: Exceptional verbal and written communication skills with a proven ability to interact professionally and positively with clients, employees, and third parties, reflecting positively on the brand. • Financial Acumen: Solid mathematical skills, including proficiency in basic arithmetic, budgeting, understanding profit/loss concepts, percentages, and variance analysis. • Leadership & Training: Demonstrated ability to motivate and train staff, maintain team cohesion, and lead by example during operations. • Problem-Solving: Proven ability to remain calm, courteous, and professional under pressure, with strong reasoning skills, good judgment, and the capacity to analyze and resolve operational and client issues effectively. • Availability: Must be available and willing to work a flexible schedule, including days, evenings, weekends, and/or holidays, as necessitated by event schedules. • Industry Knowledge: A strong understanding of the restaurant/food service industry and the local corporate/events market is highly advantageous. • Technology: Knowledge of Tripleseat or other similar event management software is a definite asset. Education & Certification • Food Safety Certification Level 1 • Serving it Right Certification • Post-secondary education in Hospitality, Business Administration, or a related field is an asset. No specific certifications are mandated, but industry-relevant training or certifications are viewed favorably. Physical Demands and Work Environment • The role is based on-site at the Time Out Market location in Time Out Market Abu Dhabi • The work environment is a fast-paced, high-energy market setting that includes food, beverage, and large group events. • The role may require standing or walking for extended periods, and occasional lifting or moving of event-related equipment. At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across over 350 cities in over 50 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in 13 cities including Lisbon, New York and Dubai, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK). Time Out Media’s multiple digital and physical channels span websites, mobile, social media, videos and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local experts around the best food, culture, art, music, theatre, travel and entertainment in over 350 cities and over 50 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust. Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from

Minimum 3-5 years progressive experience in a similar sales, events, and/or operations management position. Exceptional verbal and written communication skills with clients, employees, and third parties. Financial acumen including budgeting, profit/loss concepts, percentages and variance analysis. Leadership and training abilities to motivate and develop staff. Strong problem-solving skills, calm under pressure, good judgment and ability to resolve operational and client issues. Flexible schedule including days, evenings, weekends, and holidays as required by event schedules. Industry knowledge of the restaurant/food service sector and local corporate/events market is advantageous. Knowledge of Tripleseat or similar event management software is an asset. Certifications: Food Safety Certification Level 1; Serving It Right Certification. Post-secondary education in Hospitality, Business Administration, or related field is an asset.

Corporate Group Sales: Achieve and surpass annual sales targets across food, beverage, and room rental fees; prepare and present proposals and sales contracts; coordinate site inspection visits; develop strategic action plans to sell corporate event spaces; identify and develop new markets and revenue streams; collaborate with diverse business segments (corporate, social, associative groups); contribute to budget forecasting and provide sales reports and analytics. Event Coordination: Serve as primary contact for group reservations and inquiries; coordinate and communicate event details to internal departments; collaborate with Operations Management and kitchen concessionaires to ensure client satisfaction; lead on-site operations for large-scale events while adhering to service standards and company policies. Operations Management: Execute daily opening/closing procedures; support general management with daily operations; engage with market clients to gather feedback; focus on quality of daily operations, customer engagement, and staff supervision; undertake additional related tasks as required by management.