Operations Manager

Key Responsibilities 1. Supply Chain / Logistics • Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team • In charge of quarterly sales forecast: Negotiations with HQ to ensure adequate stock levels • Maintenance and optimization of warehouse / boutiques inventories • Implementation and definition of buffer stocks when possible • Supervise product consignments to have the necessary product present and available for events • Support trade marketing team with PLV dispatch and monitoring of inventory 2. Sales Operations • Support commercial team in achieving monthly objectives through product allocations • Supervise and responsible of all invoicing done in the Retail. • Develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis. • Create policies & procedures and initiatives in line with the Retail Management. • Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…) • Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc. • Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director). • ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team. • Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events. • Lead all logistics behind All Clients Trips. Responsible for the Gifts and experiences. • Responsible for all Exhibition & Events Data collection and reporting to management. Close follow up with the retail team on bi-monthly basis after the event for the period of 3 months. Build and maintain a tracker. • Lead daily retail operations across all boutiques and points of sale. • Ensure consistent implementation of brand standards, policies, and procedures. • Develop and maintain operational processes that support business growth and efficiency. • Monitor boutique performance and identify operational improvement opportunities. • Ensure boutiques operate in compliance with local regulations and company guidelines. • Act as the primary operational contact between boutiques, regional office, and headquarters. • Conduct regular boutique visits and operational audits across the region. • undefined 3. Management of Activities Administration • Supervise all back-office processes (credit/debit notes, stock adjustments, etc.) • Support Retail and Sales Teams in responding to availability requests • Coordinates intercompany transfer (UAE,KSA) • Organize returns and buybacks (if-any) • Maintain prices and product specification • Monitor account receivables and credit limit status of retailers (in coordination with MD) 4. Reporting & Analytics • Partner with boutique managers to achieve sales objectives and commercial targets. • Monitor KPIs including: • Sales performance • Conversion rate • Average transaction value • Client retention • CRM activity • Traffic productivity • Stock turn • undefined • Analyze boutique performance and recommend action plans. • Support boutique managers in maximizing sales opportunities and operational efficiency. • Drive a culture of accountability and performance excellence. • Monitor POS opening/closing documentation • Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations) 5. Customer Service • Support regional customer service center and boutiques in handling clients’ enquiries and complaints • Improve after-sales processes when possible. • Streamline processes across regions and networks to ensure seamless service 6. Client Experience & Retail Excellence • Ensure delivery of a world-class luxury client experience across all locations. • Monitor adherence to hospitality and client service standards. • Implement and maintain retail excellence initiatives. • Support boutiques in managing VIP clients and high-value transactions. • Review client feedback and develop improvement plans where required. • Ensure consistent execution of clienteling and CRM activities. 7. Inventory & Stock Management • Oversee regional inventory management and stock allocation. • Ensure accurate stock control and inventory integrity. • Monitor stock levels and product availability across all locations. • Coordinate stock transfers between boutiques and markets. • Work closely with headquarters on product allocation and replenishment. • Lead annual and cycle stock counts. • Investigate inventory discrepancies and implement corrective actions. 8. CRM & Client Development • Drive CRM adoption and clienteling best practices throughout the region. • Monitor CRM KPIs and client engagement activities. • Ensure accurate client data capture and database management. • Support development of local client acquisition and retention strategies. • Partner with Marketing to maximize client event effectiveness and follow-up activities. 9. Boutique Projects & New Initiatives • Support boutique openings, renovations, relocations, and special projects. • Coordinate implementation of new retail systems and processes. • Lead operational readiness for new business initiatives. • Ensure successful execution of retail and client experience enhancement projects. 10. Dealer & Partner Management Qatar Boutique • Maintain strong operational relationships with the dealer partner. • Ensure compliance with brand standards and retail guidelines. • Monitor sales performance, stock management, and CRM execution. • Conduct regular business reviews and operational assessments. • Manage Qatar DJWE & Bahrain Jewellery Arabia exhibitions and attend the full time in both. South Africa POS • Support dealer-operated point of sale operations. • Ensure proper brand representation and operational compliance. • Review commercial performance and identify growth opportunities. • Reporting & Business Analysis • Prepare weekly, monthly, quarterly, and annual retail reports. • Present operational performance reviews to senior management. • Develop action plans based on business performance and market trends. • Monitor budgets and operational expenditures. • Provide recommendations to improve profitability and efficiency. • Compliance, Security & Risk Management • Ensure compliance with company policies and luxury retail best practices. • Maintain boutique security standards for high-value inventory. • Monitor cash handli

1. Supply Chain / Logistics: Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team; in charge of quarterly sales forecast: negotiations with HQ to ensure adequate stock levels; maintenance and optimization of warehouse / boutiques inventories; implementation and definition of buffer stocks when possible; supervise product consignments to have the necessary product present and available for events; support trade marketing team with PLV dispatch and monitoring of inventory. 2. Sales Operations: Support commercial team in achieving monthly objectives through product allocations; supervise and responsible of all invoicing done in the Retail; develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis; create policies & procedures and initiatives in line with the Retail Management; monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc.); responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.; waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director); ICM communication quality: ensure ICM is updated after each visit and regularly check the quality of comments and take immediate action to rectify and coach the team; maintain an Events Clients List for all types of Events; lead all logistics behind All Clients Trips; responsible for the Gifts and experiences; responsible for all Exhibition & Events Data collection and reporting to management; close follow up with the retail team on a bi-monthly basis after the event for 3 months; build and maintain a tracker; lead daily retail operations across all boutiques and points of sale; ensure consistent implementation of brand standards, policies, and procedures; develop and maintain operational processes that support business growth and efficiency; monitor boutique performance and identify operational improvement opportunities; ensure boutiques operate in compliance with local regulations and company guidelines; act as the primary operational contact between boutiques, regional office, and headquarters; conduct regular boutique visits and operational audits across the region. 3. Management of Activities Administration: Supervise all back-office processes (credit/debit notes, stock adjustments, etc.); support Retail and Sales Teams in responding to availability requests; coordinates intercompany transfer (UAE,KSA); organize returns and buybacks (if-any); maintain prices and product specification; monitor account receivables and credit limit status of retailers (in coordination with MD). 4. Reporting & Analytics: Partner with boutique managers to achieve sales objectives and commercial targets; monitor KPIs including sales performance, conversion rate, average transaction value, client retention, CRM activity, traffic productivity, stock turn; analyze boutique performance and recommend action plans; support boutique managers in maximizing sales opportunities and operational efficiency; drive a culture of accountability and performance excellence; monitor POS opening/closing documentation; supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations). 5. Customer Service: Support regional customer service center and boutiques in handling clients’ enquiries and complaints; improve after-sales processes when possible; streamline processes across regions and networks to ensure seamless service. 6. Client Experience & Retail Excellence: Ensure delivery of a world-class luxury client experience across all locations; monitor adherence to hospitality and client service standards; implement and maintain retail excellence initiatives; support boutiques in managing VIP clients and high-value transactions; review client feedback and develop improvement plans where required; ensure consistent execution of clienteling and CRM activities. 7. Inventory & Stock Management: Oversee regional inventory management and stock allocation; ensure accurate stock control and inventory integrity; monitor stock levels and product availability across all locations; coordinate stock transfers between boutiques and markets; work closely with headquarters on product allocation and replenishment; lead annual and cycle stock counts; investigate inventory discrepancies and implement corrective actions. 8. CRM & Client Development: Drive CRM adoption and clienteling best practices throughout the region; monitor CRM KPIs and client engagement activities; ensure accurate client data capture and database management; support development of local client acquisition and retention strategies; partner with Marketing to maximize client event effectiveness and follow-up activities. 9. Boutique Projects & New Initiatives: Support boutique openings, renovations, relocations, and special projects; coordinate implementation of new retail systems and processes; lead operational readiness for new business initiatives; ensure successful execution of retail and client experience enhancement projects. 10. Dealer & Partner Management: Maintain strong operational relationships with dealer partners; ensure compliance with brand standards and retail guidelines; monitor sales performance, stock management, and CRM execution; conduct regular business reviews and operational assessments; manage exhibitions and attend full-time across designated regions.