Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals

Position The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager. Job responsibilities Business Leadership & Commercial Performance •  Support the Boutique Manager in achieving and exceeding boutique sales targets. •  Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction. •  Lead daily business follow ups and sales briefings with the team. •  Identify opportunities to maximize boutique performance. •  Support cross category collaboration to optimize business results. Client Experience & Client Development •  Ensure an exceptional luxury client experience aligned with Dior standards. •  Develop relationships with high value clients and VIPs. •  Encourage client appointments, private presentations, and client outreach. •  Support the team in building and maintaining strong client portfolios. •  Monitor consistency of service across the boutique. Team Leadership & People Development •  Support the Boutique Manager in leading and motivating the team. •  Provide coaching on sales techniques and product knowledge. •  Ensure clear communication of targets and expectations. •  Support recruitment, onboarding, and team development. •  Participate in performance reviews and development plans. Boutique Operations & Compliance •  Ensure smooth daily boutique operations. •  Oversee opening and closing procedures. •  Monitor stock management and inventory accuracy. •  Ensure compliance with company policies and procedures. •  Maintain visual merchandising and boutique presentation standards. Leadership Support •  Act as main support to the Boutique Manager. •  Take responsibility for the boutique in the absence of the Boutique Manager. •  Coordinate with regional teams including HR, Retail Operations, and Merchandising. •  Ensure clear communication across the boutique team. Profile Experience •  5 to 7 years experience in luxury retail. •  Previous supervisory or management experience. •  Proven track record in driving sales performance. Soft Skills •  Leadership and team influence •  Client centric mindset •  Strong interpersonal communication •  Problem solving and decision making •  Ability to work under pressure •  Adaptability and resilience •  High level of professionalism •  Accountability and ownership •  Team motivation and engagement •  Conflict management Hard Skills •  Luxury retail sales management •  Clienteling and CRM management •  Retail KPI monitoring and analysis •  Sales performance tracking •  Boutique operations management •  Inventory and stock control •  Cash handling and reporting •  Visual merchandising standards •  Team coaching and training •  Client portfolio management •  Microsoft Office and reporting tools Show more Show less

Business Leadership & Commercial Performance: Support the Boutique Manager in achieving and exceeding boutique sales targets; Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction; Lead daily business follow ups and sales briefings with the team; Identify opportunities to maximize boutique performance; Support cross category collaboration to optimize business results.\n\nClient Experience & Client Development: Ensure an exceptional luxury client experience aligned with Dior standards; Develop relationships with high value clients and VIPs; Encourage client appointments, private presentations, and client outreach; Support the team in building and maintaining strong client portfolios; Monitor consistency of service across the boutique.\n\nTeam Leadership & People Development: Support the Boutique Manager in leading and motivating the team; Provide coaching on sales techniques and product knowledge; Ensure clear communication of targets and expectations; Support recruitment, onboarding, and team development; Participate in performance reviews and development plans.\n\nBoutique Operations & Compliance: Ensure smooth daily boutique operations; Oversee opening and closing procedures; Monitor stock management and inventory accuracy; Ensure compliance with company policies and procedures; Maintain visual merchandising and boutique presentation standards.\n\nLeadership Support: Act as main support to the Boutique Manager; Take responsibility for the boutique in the absence of the Boutique Manager; Coordinate with regional teams including HR, Retail Operations, and Merchandising; Ensure clear communication across the boutique team.