Department Manager

POSITION OBJECTIVE • Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales • Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures • End to end store responsibility in absence of Store Manager • Promote the Loyalty Program of the company for maximizing loyalty and repeat sales • Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities • Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss • Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs • Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales • Assisting the Store Manager in implementation of operating procedures at the store as per the company standards • Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times • Regularly audits own store administration and resolve any issues • Manage the daily roaster, leave and grievances of the retail staff • Maintain the visual merchandising standards at the stores all the time as per set VM standards • Promote the Club Apparel Loyalty Program of the company for repeat sales • Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products • Ensure awareness and vigilance at all times of security in the store without any negligence • Must be updated about the various brands of the group for suggestive selling to the customers • End to end store responsibility in absence of Store Manager • Must be physically fit to stand for extended hours and heavy lifting Show more Show less

Position Objective: Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales; Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures; End to end store responsibility in absence of Store Manager; Promote the Loyalty Program of the company for maximizing loyalty and repeat sales; Provide feedback to the Store Manager and Area Manager with regards to employees and products. Key Responsibilities: Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss; Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs; Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales; Assisting the Store Manager in implementation of operating procedures at the store as per the company standards; Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times; Regularly audits own store administration and resolve any issues; Manage the daily roaster, leave and grievances of the retail staff; Maintain the visual merchandising standards at the stores all the time as per set VM standards; Promote the Club Apparel Loyalty Program of the company for repeat sales; Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products; Ensure awareness and vigilance at all times of security in the store without any negligence; Must be updated about the various brands of the group for suggestive selling to the customers; End to end store responsibility in absence of Store Manager; Must be physically fit to stand for extended hours and heavy lifting.