Store Manager

Position Objective Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Financial Key Responsibility: • To drive the store team to achieve the store target and store KPIs. • To ensure store shrinkage to be less than 0.2% of the cost of sale. Process • To conduct regular financial and stock audits. • To regularly update track and communicate the store dashboard. • To maintain the VM standards in the store. • To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) • Oversee day-to-day store operations, including opening and closing procedures. • Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. • Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. • Implement and enforce company policies and procedures to ensure compliance. • Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. • Develop and implement action plans based on performance metrics to drive results. • Maintaining the back store operation and replenishment of the merchandise. • Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. • Recruit, train, and develop a high-performing sales team. • Monitor and manage store expenses, budgets, and financial goals. Customer • To drive the store team to achieve club apparel, NPS and DSES goals. • To maintain a relationship with the mall management. • To effectively communicate with the office back-end team regarding store-related activities. • Address customer inquiries and concerns promptly, striving to exceed customer expectations. • To manage people in regards with performance and conduct of store employees. Learning • To constantly upgrade the skills of self and team and create a pipeline of future store managers • Identifying the learning gaps of the team and creating a process to address the same. • Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred. Show more Show less

5+ years of progressive experience in a customer-centric role with strong management experience. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Drive the store team to achieve the store target and store KPIs; ensure store shrinkage remains under 0.2% of cost of sale; conduct regular financial and stock audits; regularly update and communicate the store dashboard; maintain visual merchandising (VM) standards; maintain employee records (leave management, passport, performance and conduct history, roster management); oversee day-to-day store operations including opening and closing procedures; set and achieve sales targets, monitor KPIs, and analyze sales performance to identify improvement areas; conduct regular team meetings to communicate goals and performance expectations; implement and enforce company policies and procedures to ensure compliance; communicate with higher management, providing updates on store performance, challenges, and opportunities; develop and implement action plans based on performance metrics; maintain back-store operations and replenishment of merchandise; implement and enforce security measures to prevent theft and ensure safety; recruit, train, and develop a high-performing sales team; monitor and manage store expenses, budgets, and financial goals; drive customer-centric initiatives like club apparel, NPS, and DSES; maintain relationships with mall management; communicate with office back-end team regarding store activities; address customer inquiries and concerns promptly; manage performance and conduct of store employees; upgrade skills of self and team, create a pipeline of future store managers; identify learning gaps and address them; conduct training sessions for new hires and ongoing product knowledge sessions.