End User Computing Analyst

End User Computing Analyst Job Details | King Abdullah University of Science & Technology Skip to main content Home Professional Life at KAUST Living at KAUST Career Areas Academic and Research Jobs Innovation and Entrepreneurship Jobs Administration and Support Services Jobs Engineering and Facilities Management Jobs The KAUST School Jobs Elevate Program Join our Talent Community Search by Keyword Home Professional Life at KAUST Living at KAUST Career Areas Academic and Research Jobs Innovation and Entrepreneurship Jobs Administration and Support Services Jobs Engineering and Facilities Management Jobs The KAUST School Jobs Elevate Program Join our Talent Community View Profile Search by Keyword Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: End User Computing Analyst Apply now » Date: Sep 9, 2026 Location: Saudi Arabia Company: King Abdullah University of Science & Technology About the Role The End User Computing Analyst provides technical support for KAUST faculty, staff, and departments by diagnosing, resolving, and preventing hardware, software, and end-user computing issues. The role ensures reliable operation of desktops, laptops, peripherals, and related systems, while maintaining high service standards and contributing to continuous improvement of end-user support services. Responsibilities Investigate, diagnose, and resolve hardware, software, and peripheral issues across University‑supported devices to ensure minimal disruption to users. Install, configure, and maintain personal computers, operating systems, and related equipment, ensuring compliance with KAUST standards and procedures. Provide integrated hardware/software troubleshooting, including resolving system conflicts, failures, and configuration issues. Deliver technical assistance to faculty, staff, and departmental support teams, ensuring timely and professional resolution of service requests. Maintain and track IT assets, including acquisition, distribution, movement, and disposal, ensuring accurate configuration and license records. Identify and address unauthorized or unlicensed software installations to maintain compliance. Conduct hardware and software installations or removals, perform testing, correct malfunctions, and document results according to established procedures. Maintain accurate records of user requests, incidents, resolutions, and change requests within the service management system. Contribute to the development and improvement of installation procedures, support standards, and documentation. Provide individual or group training sessions to faculty and staff on end‑user technologies and best practices. Lead small-scale technical projects or sub‑projects (typically under six months), including planning, risk assessment, stakeholder communication, and closure activities. Develop and implement approved changes following established change control processes. Escalate risks, issues, and unresolved incidents to management as required. Mentor junior technicians and support staff, providing guidance and knowledge sharing. Coordinate with the Help Desk and other support teams to ensure consistent handling and timely escalation of end-user requests and incidents. Provide on-site support for network and communication equipment issues affecting end-user devices, escalating complex infrastructure faults to the appropriate specialist teams. Maintain and report on service metrics, including work order status, resolution times, and utilization of support resources, to inform continuous service improvement. Perform other applicable tasks and duties assigned within the scope of the employee’s skills and capabilities. Qualifications Essential Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Preferable Certifications or training in Windows and macOS support tools and technologies. ACSA or equivalent professional certification. Additional certifications in device management, deployment, or IT service management. Basic knowledge of Linux operating systems. Required Skills Minimum 6 years of experience providing end-user support in a professional IT environment, including: Hands-on experience with Windows and macOS remote support tools. Experience with device deployment solutions for Windows and macOS. Experience working with directory services such as Active Directory or Open Directory. Experience leading small technical projects or mentoring junior staff. Experience in higher education or large enterprise environments. Apply now » Find similar jobs: KAUST Jobs, Administration and Support Services Jobs Careers Home View All Jobs Main KAUST website Privacy Notice Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © Copyright 2023 King Abdullah University of Science and Technology. All rights reserved.

Essential: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Prefer certifications in Windows and macOS support tools and technologies. ACSA or equivalent professional certification. Additional certifications in device management, deployment, or IT service management. Basic knowledge of Linux operating systems. Minimum 6 years of experience providing end-user support in a professional IT environment, including hands-on experience with Windows and macOS remote support tools, device deployment solutions for Windows and macOS, experience with directory services such as Active Directory or Open Directory, experience leading small technical projects or mentoring junior staff, and experience in higher education or large enterprise environments.

Investigate, diagnose, and resolve hardware, software, and peripheral issues across University-supported devices; Install, configure, and maintain personal computers, operating systems, and related equipment; Provide integrated hardware/software troubleshooting; Deliver technical assistance to faculty, staff, and departmental teams; Maintain and track IT assets and licensing; Ensure compliance by addressing unlicensed software; Perform hardware/software installations/removals, testing, and documentation; Maintain records of user requests, incidents, and changes; Contribute to installation procedures, support standards, and documentation; Provide training sessions on end-user technologies; Lead small-scale technical projects; Develop and implement changes through change control; Escalate risks and incidents; Mentor junior technicians; Coordinate with Help Desk and other teams; Provide on-site support for network/communication equipment; Maintain service metrics for continuous improvement; Perform other duties as assigned.